Adobe Community: CS6 hanging at measuring memory

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1. Jim Simon,

Nov 16, 2012 6:43 AM in reply to JHusk828

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[Moved to the Photoshop forum]

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2. Hobotor,

Nov 16, 2012 7:47 AM in reply to JHusk828

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I had the same issue. Disabling the virusscanner didn't help, stopping the process neither. Only thing that helped was uninstalling my virusscanner completely. It was Comodo that I used.

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3. JHusk828,

Nov 26, 2012 6:40 AM in reply to Hobotor

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We run this in a campus lab so simply turning off or uninstalling the virus scanner is not feasible.

I am not overly familiar with the software. Is there any diagnostics that can run that would show me what exactly the issue is?

Thanks

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4. Curt Y,

Nov 26, 2012 8:40 AM in reply to JHusk828

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Other posts have sugggested it can be mismatched memory, or other processes. Read this thread.

CS6 really likes to run on 64 bit OS with min. of 8 gigs RAM. Need to plug that into budget if you are going to run latest software.

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5. Noel Carboni,

Nov 26, 2012 8:48 AM in reply to JHusk828

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Any chance these systems have volumes (e.g., drives with letters) that are sometimes disconnected (external) or unavailable (mapped network drives)?

-Noel

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6. JHusk828,

Nov 26, 2012 9:21 AM in reply to Noel Carboni

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There are drives that are mapped per user as they log on.

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7. Noel Carboni,

Nov 26, 2012 10:36 AM in reply to JHusk828

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If you let a Photoshop session that appears to be hanging just sit there for a few minutes, does it continue?

I haven't seen any specific errant startup behavior owing to drive disconnects myself, but Photoshop does under some conditions check the drives in the system. I do, for example, sometimes see a delay in the Preferences - Performance dialog until my disk drives spin up, even though I don't have any scratch partitions on those that are spun down.

Another related possibility: Is there a network printer in use in your environment that is sometimes offline?

-Noel

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8. JHusk828,

Nov 26, 2012 10:39 AM in reply to Noel Carboni

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I have let it sit there for up rougly 15-20 minutes without it ever starting up.

In regards to the printers yes we map printers at log in as well.

At this point we are going to upgrade the memory and see if it helps because I am really out of ideas.

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9. gator soup,

Nov 26, 2012 10:53 AM in reply to JHusk828

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what happens if you shut down, disconnect the network and reset the Ps preferences on startup

just a thought...

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10. Curt Y,

Nov 26, 2012 11:04 AM in reply to JHusk828

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At this point we are going to upgrade the memory and see if it helps because I am really out of ideas.

To use more than 4 gigs of ram you need the OS to be 64bit as well as the program.

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11. JHusk828,

Nov 26, 2012 11:13 AM in reply to Curt Y

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Correct. We are almost at the end of the semester and would re image with a 64bit version of W7 as well.

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12. Dan_Vargas_26,

Dec 10, 2012 11:38 AM in reply to JHusk828

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Hello all - resurrecting this thread as it is the most pertinent to my issues.

My CS6 is also hanging on "Measuring memory". I've checked the network drives and devices and everything seems to be running fine... twice last week waited over 20min with no progression, today after 15min it 'wokeup'.

Anything I can do to trouble shoot this more? I'm not sure if there is some kind of log that I can retireve from somewhere?

for my specs:

Win7 Enterprise X64

Intel Q9550

8 GB ram

any further info would be greatly appreciated.

thanks!

Dan

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13. JHusk828,

Dec 10, 2012 11:41 AM in reply to Dan_Vargas_26

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I wish I could tell you have I have resolved it but I cannot. We are in a bit of a holding pattern here as we are waiting for the end of the semester next week to install the new RAM and upgrade to W7 64bit.

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14. Chris Cox,

Dec 10, 2012 11:54 AM in reply to Dan_Vargas_26

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Something, most likely a drive or network volume, on your system is taking a very long time to access.

You'll have to figure out what it is on your system that is taking so long -- probably by removing drives and drivers until the problem goes away.

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15. Dan_Vargas_26,

Dec 10, 2012 12:02 PM in reply to Chris Cox

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Thanks Chris, it does seem particular to CS6 as I have just made the jump from CS5 and (CS4 before that) and have never had this issue before. I do have a bunch of network drives that map on login. Our techs tell me all network drives and devices were working during my hang.

I just read in another thread that it maybe some kind of firewall blocking access to an address... http://forums.adobe.com/message/4707421 could this be the issue? we have MS Forefront here at the studio.

D

oh forgot to mention that when we re-installed nvidia drivers, this 'seemed' to get cs6 running again after a couple of 'hangs' (or what could have eventually been really slow loads)

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16. Chris Cox,

Dec 10, 2012 3:03 PM in reply to Dan_Vargas_26

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Anything that prevents your machine from properly connecting to the drives mounted on your system, can cause such a hang.

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17. JHusk828,

Dec 19, 2012 8:05 AM in reply to Chris Cox

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I just wanted to follow up on this.

We upgraded the memory from 4gb to 16gb and the OS from W7 32bit to W764 bit. The interesting part was that before the computer was put on the network (which rules out mapped drives) or was given AV software the issue with the SVCHost spiking was already there. Windows updates were also turned off.

I still have not been able to indentify what the OS is doing in the background but the good news is that with the bump in memory it no longer causes Photoshop to hang as there is more than enough memory to go around now.

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CS6 hanging at measuring memory

Nov 16, 2012 6:40 AM

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