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mattock4
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audio bridge times out

Nov 16, 2012 7:42 AM

Tags: #audio

I'm trying to pull my phone conference line into a Connect webinar. Although I have set up the audio bridge with an audio profile, the Test and meeting connections both fail with a 'connection timed out' error. This often happends nearly immediately, so I don't suspect an error with the dialing or pauses. How do I troubleshoot this? Might there be an incompatibility issue with my conference line and Connect, or a limitation in my account?

655 Views   4 Replies   Latest reply: mattock4, Nov 16, 2012 9:27 AM
 
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  • Jorma Jennings
    1,249 posts
    Jul 5, 2007
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    1. Jorma Jennings,
    Nov 16, 2012 8:57 AM   in reply to mattock4
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    Are you using and integrated audio provider (MeetingOne, PGi, Intercall), or a Universal Voice bridge? If UV, the bridge needs to be a SIP phone bridge so the Flash Media Gateway can connect to it.

     
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  • mattock4
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    2. mattock4,
    Nov 16, 2012 9:09 AM   in reply to Jorma Jennings
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    thanks for the note.

     

    No, I'm not using an integrated provider. I didn't see SIP mentioned in the setup instructions, and now I see that it is some sort of internet-enabled capacity. My conference line provider doesn't mention that in its specifications or on its help line.

     

    So I would conclude that not just any conference provider can be plugged into the audio profile. Is that correct?

     
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  • Jorma Jennings
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    Jul 5, 2007
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    3. Jorma Jennings,
    Nov 16, 2012 9:16 AM   in reply to mattock4
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    Most conference bridges are SIP enabled, but there are still a few old school bridges out there, so you may want to double check with your provider. If the testing tool in the configuration wizard errors out, then this may be the issue.

     
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  • mattock4
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    4. mattock4,
    Nov 16, 2012 9:27 AM   in reply to Jorma Jennings
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    Thanks. I did talk to my provider, and they did not offer a solution that was compatible with Connect.

     
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