I have this same question....where do I paste this code?

I've found rebuilding the font cache in OSX works sometimes, all you have to do is:

- shut down the computer

- reboot holding the left Shift key, this will put it into 'safe mode' which will rebuild the font cache

- after it's loaded, restart it normally to get back into normal mode

I am having problems with corrupt fonts in Flash 5, on a Windows machine - how do you clean it out on Windows?  Would really appreciate any help with this..

I'm facing the same problem as well on Mac OS X 10.7.4 and Flash CS6. Although on Windows the fonts are working fine. Any solution to this?

I don't think that's the problem since I'm using Mac not Windows. It might be an operating system issue but not sure as I recently upgraded to Mac OS X 10.7.4.

I'm also having this issue, here are my experiences:

The font I need can be hlighlighted, even in static text mode disappears off the stage. I can still highlight and copy and past the font but once deselected it completely disappears. Compiling the swf reflects the missing fonts and is noticeable to other users. The font does appear again after changing my anti-alias mode back to 'use device fonts' - but disappears with 'Anti-alias for readibilty/animation. Using TLF makes the font show up, however; is not an acceptable solution as I need to support fp 9+.

I use flash every week or every other week or so. I think the last time I used it was early December and it was fine - so this is a recent issue for me. I'm using windows 7, and the issue is in my copy of flash cs4/cs5.5 and cs6. I've been tracking it down to a windows update, however; I can't confirm that yet. I did delete my fntcache.dat file and rebuilt the font cache with no luck.

With all this information, I'm lead to believe it's something new, something that adobe didn't introduce and is affecting Adobe Flash products. Photoshop is unaffected.

The same as for Erik H L, all the text fields when selected gives "_sans" although its a different font than "_sans". Also the font I installed isn't showing in the Family drop down list in Flash and all the characters are squashed as if the letter spacing is small although it isn't. attached a screenshot here:

Kim,

My problem was resolved by reading post #15 by kglad. Once I uninstalled the security update, everything was working again. It's an update that Microsoft made to their otf driver and Flash is relying on the security flaw taht was introduced for some fonts. Hope this helps.

I have just tried deleting the windows update suggested in #15 and that helped..... fantastic.

Thanks a lot kglad. I was breaking my head over this for the two days. I uninstalled the ms update and all the fonts are back again.

Hello,

I have the exact problem!

I'm working with Mac OsX 10.8.2. and and Suite Fuison 4.
The problem occurs in Flash CS6.

The fonts either aren't displayed at all or condensed and squashed, like in the screenshot from post#20
Hope some one can help?
I already cleared the Suite Fusion Cache and reinstalled the fonts, deleted duplicated ones... etc.

Please help!
Thanks!

I was having the same problem that @Erik H L, @Getzo_R and @PINKPANDAJUJU reported, and thankfully just found a solution that worked for my Mac OSX 10.7.5 ... Flash CS6.

I restarted in safe mode by holding the left shift key down during reboot. This clears out the font cache. Note, it took quite awhile to reboot, and I finally got the screen that showed I was in safe mode.

Then I  rebooted normally, and viola, the fonts work again! Again, it took a long time to reboot...lots had to initialize again. Then when I started Flash CS6 I was beginning to think it was never going to start (took several minutes) but when it finally opened, all my missing fonts were  showing correctly. Whew!

Another tip I'd read to remedy this issue was to move ALL the fonts out of both user and computer library font folders...into a temporary folder. This essentially uninstalls them. Then move the misbehaving fonts back into the computer font folder (home/library/fonts) and that seemed to work for some folks. They then added the fonts they used often back into the folder as well, with no issues. I didn't try this method since the rebooting to safe mode fixed it for me, but thought I'd pass along this other advice, in case safe mode reboot doesn't fix it for someone. Good luck!

- MAC Users - OSX 10.8.2 CS6

I was having the same problem of @Erik H L, @Getzo_R and @PINKPANDAJUJU and i then used the 1st method written by @Kerikatet and it worked.

To sum it up:

[Method #1]

Reboot in safe mode by pressing the SHIFT key (it takes a while) so the OS clears the font cache.

Reboot then in normal mode and the fonts should show properly.

Recommended for those who have a truckload of fonts (like me) and can't really follow Method #2 because of the high number of fonts installed.

This worked smoothly for me. Bear in mind that you might have to repeat this operation every 2 months. Not a big hassle imho, while Adobe develops the fix.

[Method #2]

Move -ALL- fonts out of BOTH "USER" AND "COMPUTER" library fonts folder into a temporary folder (for example, create one on the desktop); this operation uninstalls them.

Move the misbehaving fonts back into the computer font folder (home/library/fonts).

Start Flash (it will "see" the fonts now) and make sure the fonts are there;

Close Flash

Add the remaining fonts.

@Action_Squish : that procedure Installs them. people here are dealing with fonts correctly installed already but not showing in Flash (while working perfectly in other Adobe products).