I'm getting crazy over this problem and can't find any solution online or in any forum. The thing is, I can't use certain fonts in Flash CS6. For example the Google Web font "Alegreya", and my purchased font from MyFonts named "Gibson", doesn't show up in the font list, in the Character panel in the Flash CS6 interface. Alegreya is a TrueType font and Gibson is OpenType.
Another weird problem is with the Google Web font "Arvo". When I use the Regular state of that font it works nice, but when I switch to the Bold state the whole text field turns into a grey block?? See the screenshot on this link:
I have tried several things to solve these issues. I use Suitcase Fusion 4 as my font handling program, so my first test was to close down that program and make it not start automatically on startup. Then I restarted my Mac, and installed the above mentioned fonts directly on the Mac by using the included Type program in Mac OSX. I also removed Flash CS6 from my computer, and restarted it.
But this doesn't help. And the really weird thing is that in ALL other Adobe programs such as Illustrator, Photoshop and Indesign, all these 3 fonts mentioned above works great!
Can anyone please help me with this issue? This is my system information:
Mac OSX version 10.7.5
Adobe Flash CS6 version 18.104.22.1681
Suitcase Fusion 4 version 15.0.4 (but as mentioned, the problems doesn't seem to be connected to this program)
if you've not already done this:
close flash and shutdown or restart your computer. reopen flash to see if the fonts are listed when selecting a textfield.
if that doesn't work, let me know. we'll see if we can embed those fonts using actionscript.
Yes, I actually have done all that. I even uninstalled Flash, restarted my computer and installed Flash again.
The weird thing now is that I had to use my colleagues computer, and she can see the fonts i Flash CS6! She has the exact same version of the program as me. So this is a very weird bug that has to be connected to Flash on my computer.
When I open the file with the correct fonts, which I've created on her computer, I can see one of the fonts correct. But when selected, it says the font is "_sans", which of course it is not (it's Alegreya).
I've found rebuilding the font cache in OSX works sometimes, all you have to do is:
- shut down the computer
- reboot holding the left Shift key, this will put it into 'safe mode' which will rebuild the font cache
- after it's loaded, restart it normally to get back into normal mode
I recently had some insane font problems in Flash CS6. Turns out my problem was corrupt fonts in Adobe's font cache. I'm on a windows machine, so I'm not sure of the directory, but both Adobe and OSX have their own font caches which you should clean out.
I'm having the same probs with my flash cs6, the font's aren't corrupt and still i don't see them in my fontlist
in the other programs like PS, AI, ID, i can use them, but not in flash
Any solutions yet??
I'm also having this issue, here are my experiences:
The font I need can be hlighlighted, even in static text mode disappears off the stage. I can still highlight and copy and past the font but once deselected it completely disappears. Compiling the swf reflects the missing fonts and is noticeable to other users. The font does appear again after changing my anti-alias mode back to 'use device fonts' - but disappears with 'Anti-alias for readibilty/animation. Using TLF makes the font show up, however; is not an acceptable solution as I need to support fp 9+.
I use flash every week or every other week or so. I think the last time I used it was early December and it was fine - so this is a recent issue for me. I'm using windows 7, and the issue is in my copy of flash cs4/cs5.5 and cs6. I've been tracking it down to a windows update, however; I can't confirm that yet. I did delete my fntcache.dat file and rebuilt the font cache with no luck.
With all this information, I'm lead to believe it's something new, something that adobe didn't introduce and is affecting Adobe Flash products. Photoshop is unaffected.
The same as for Erik H L, all the text fields when selected gives "_sans" although its a different font than "_sans". Also the font I installed isn't showing in the Family drop down list in Flash and all the characters are squashed as if the letter spacing is small although it isn't. attached a screenshot here:
I am having the exact same problem as Biscuitcleaver. Fonts are showing and selectabler in the fontlist, but are invisble on stage.
I have opened flash files a have made for one month ago and suddenly the fonts are invisble (Frutiger - which should be a well known font).
I found a solution but it should not be necessary. I have converted my fonts into Truetype (.ttf) and then installed them again.
You can use this online transformer to convert them http://www.freefontconverter.com
But i would like another solution from ADOBE
My problem was resolved by reading post #15 by kglad. Once I uninstalled the security update, everything was working again. It's an update that Microsoft made to their otf driver and Flash is relying on the security flaw taht was introduced for some fonts. Hope this helps.
I know! Now if we could just get Adobe to fix the numurous fp 11 issues I'd actually enjoy Flash again.
@kglad @Suhas Yogin, All these solutions are for Windows. Did you find a solution for Mac? the problem still persists on Mac OS X 10.7.4.
Should I downgrade my OS? Please inform me if you have a solution to this.
I have the exact problem!
I'm working with Mac OsX 10.8.2. and and Suite Fuison 4.
The problem occurs in Flash CS6.
The fonts either aren't displayed at all or condensed and squashed, like in the screenshot from post#20
Hope some one can help?
I already cleared the Suite Fusion Cache and reinstalled the fonts, deleted duplicated ones... etc.
I have now been in contact for 2 weeks with the support behind Suitcase Fusion 4.
They are totally impossible to reason with. I have demanded a full refund of my purchase of their program, since it is clear that the program is causing the problem. But they refuse.
I have submitted to them a system profil file report of my Mac OSX system – though what will it help? I was FORCED to format my entire hard drive and install all programs again, just because of their program causing the font error/bug. I have told them which fonts I've been using which is like somewhere around 200 different fonts maybe, they seem to ignore that the problem does not rely on the Flash CS6 program or the fonts themselves.
As a working professional every lost hour is worth much to me – but that seems like it is also impossible to understand for the company behind Suitcase Fusion 4. That I had to remove the problem from my drive, so obviously now I can't replicate the problems or errors - and I DEFINETLY don't want to try to replicate the problem by installing the program again.
So my conclusion and WARNING - DO NOT BUY SUITCASE FUSION 4! They are scumbags and swindlers with no sense for customer service...
I was having the same problem that @Erik H L, @Getzo_R and @PINKPANDAJUJU reported, and thankfully just found a solution that worked for my Mac OSX 10.7.5 ... Flash CS6.
I restarted in safe mode by holding the left shift key down during reboot. This clears out the font cache. Note, it took quite awhile to reboot, and I finally got the screen that showed I was in safe mode.
Then I rebooted normally, and viola, the fonts work again! Again, it took a long time to reboot...lots had to initialize again. Then when I started Flash CS6 I was beginning to think it was never going to start (took several minutes) but when it finally opened, all my missing fonts were showing correctly. Whew!
Another tip I'd read to remedy this issue was to move ALL the fonts out of both user and computer library font folders...into a temporary folder. This essentially uninstalls them. Then move the misbehaving fonts back into the computer font folder (home/library/fonts) and that seemed to work for some folks. They then added the fonts they used often back into the folder as well, with no issues. I didn't try this method since the rebooting to safe mode fixed it for me, but thought I'd pass along this other advice, in case safe mode reboot doesn't fix it for someone. Good luck!
- MAC Users - OSX 10.8.2 CS6
I was having the same problem of @Erik H L, @Getzo_R and @PINKPANDAJUJU and i then used the 1st method written by @Kerikatet and it worked.
To sum it up:
Reboot in safe mode by pressing the SHIFT key (it takes a while) so the OS clears the font cache.
Reboot then in normal mode and the fonts should show properly.
Recommended for those who have a truckload of fonts (like me) and can't really follow Method #2 because of the high number of fonts installed.
This worked smoothly for me. Bear in mind that you might have to repeat this operation every 2 months. Not a big hassle imho, while Adobe develops the fix.
Move -ALL- fonts out of BOTH "USER" AND "COMPUTER" library fonts folder into a temporary folder (for example, create one on the desktop); this operation uninstalls them.
Move the misbehaving fonts back into the computer font folder (home/library/fonts).
Start Flash (it will "see" the fonts now) and make sure the fonts are there;
Add the remaining fonts.
@Action_Squish : that procedure Installs them. people here are dealing with fonts correctly installed already but not showing in Flash (while working perfectly in other Adobe products).
My company's design team recently encountered this issue and we were able to permanently resolve the issue. Here is what we discovered, and how we resolved the issue.
The GoogleFont project uses project versioning from Mercurial to keep community submissions orderly. Mercurial is a free software that you can install in Mac/Linux/Windows. I did so, and then attempted to clone the entire repository for the GoogleFont project to my Mac (Mac OS X 10.8.3). What I discovered in doing so is that many of the fonts are named identical to each other, with the only difference being case. For example, when cloning via Mercurial to my machine, Mercurial reports a "case-folding collision" when downloading:
Mac OS's file system (HFS+) can't differentiate between these two files. So it treats them as one file. EXT in Linux doesn't mind duplicate names with different case, it treats them as two different files. So I cloned the repo to a Linux machine which had the added benefit that Mercurial does a CRC check to confirm without a doubt that the repo that I've just cloned is byte for byte identical to the fonts on the GoogleFont project (no chance of a corrupt font download) and then migrated the repo to my Mac. After doing so I imported the entirety of the repo into Suitcase Fusion. I can activate any of the Google fonts and they now appear to work correctly in Flash and every other CS6 application.
Bottom line, I believe that Google's inclusing of identical font file names who's only difference is case is causing some kind of issue (maybe resources are being incorrectly overwritten during import to Windows and Mac platforms). Cloning the repo and importing into FontBook or SF4 works perfectly.
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