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The whdata, whgdata and whxdata folders are not being created in my output folder.

Nov 16, 2012 10:37 AM

My question is why aren't the whdata, whgdata and whxdata folders being created in my output folder. It is only when I am recompiling the project into the previous location. 


As a result my INDEX and SEARCH functions are not functional.


I wonder why this is happening? Any suggestions would be appreciated.


Another way to look at it is before I compile, if I physically delete the whdata, whgdata and whxdata folders prior to compiling, all goes well. If I don’t, the three folders get deleted and do not get recreated. Afterward, when the three folders are not there, when I recompile, they appear again.


I have run this project sucessfully for 3 months now with numerous topic updates and only recently has the issue developed. Nothing new has been installed.


I am running RH 10 on IE9 compiling WebHelp and this issue appears on my hard drive, not a network.


Here is the compile information as it appears in my OUTPUT VIEW:

Starting compilation...

WebHelp preprocessor


Clearing output folder...

Compiling \\stkprod14\users1\DANIALM\desktop\Documents\RoboHELPData\RoboHelp Office\ask_sadie_web_merge\generate\mergedProjects\Finger Lakes Collection\Finger_Lakes_Collection.htm ...


Preparing to create WebHelp...

Preparing files for WebHelp...

Copying files...

Updating files...

Finished preparing in 24 sec(s)


Any ideas appreciated.



  • Currently Being Moderated
    Nov 17, 2012 7:08 AM   in reply to Mike Danial

    Are you generating to a network location?


    You must generate to a local drive and publish to network locations.


    See for RoboHelp and Authoring tips




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  • Currently Being Moderated
    Nov 18, 2012 11:05 PM   in reply to Mike Danial

    Hi Mike,


    Can you try generating the WebHelp to some other location. Also if you are using Win7 OS then please make sure that you have proper read/write access to the folder in which you are generating WebHelp.

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  • Currently Being Moderated
    Nov 19, 2012 2:43 AM   in reply to moszapy1

    Here is a long shot, but a similar issue plagued all our writers: Is your RoboHelp installed silently? We have found that the whxdata files were not created correctly when RoboHelp was installed silently.


    Our solution was to uninstal Robo, manually install the trial and call IT to enter the license key.





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