I have been experiencing some extremely frustrating problems with my version of Premiere Pro CS6, where it continually encounters a serious error and shuts down. The most frustrating part is that it will even do this with little to nothing in the timeline. For example, just now i just started a new project and all i had in the timeline was an audio track. I went to click on the effects window and BAM.... serious error, sorry Premiere must shut down!
I've submitted probably more than 20 crash reports and i'm yet to hear anything. This is a legitimate copy purchased from Adobe and i had opted for the downloaded version over the physical version. I was hoping to see if any of you have had similar errors with the downloaded version and if the physical version is somehow more stable?
My computer is more than adequately equipped to handle the software and its specs are as follows:
OS X 10.6.8
2.66GHz Intel Core i7
8GB 1067 MHz DDR3
250+Gb of disk space
I will likely talk to support during business hours and see if i may be able to somehow get a physical version instead as this current situation is scaring the crap out of me. If i wind up losing a client project, Adobe will not be happy to hear from me at all!
Ok well I'm a little happier knowing its not just my computer.
Do you have the physical or downloaded version? Not sure if its really going to be a big difference, just trying to figure out some kind of pattern if I can.
Have you had any projects end up unrecoverable after one of these crashes? I neurotically hit save after every little thing now out of fear of losing an entire project!
Still yet to hear anything from support despite a further few crashes and crash reports since I posted this thread.
Not a drive issue - over 250mbs per AJA tester.
Mac Pro 5.1 (12 core)
Mac Raid Card
Drive Bay 1 1tb system drive (I have 10.6.8, 10.7.5 and 10.8.2 available on interchangeble system drives)
Drive Bay 2 - 4 1 tb each in Raid 0