Skip navigation
CwooddirectorVG
CwooddirectorVG Calculating status...
Currently Being Moderated

No Playback on videos in the Project (PE9)

Nov 17, 2012 4:12 PM

Tags: #problem #help #error #adobe #9 #video #audio #premiere #playback #windows_7 #elements #premiere_elements #premiere_elements_9 #elements_9

Hello

I need some help with a serious problem.  I have been having some problems with Adobe Premiere Elements 9 for a while.  Whenever I go to playback a video in the project the video won't play, but the audio will.  This goes for what is in the timeline and the actual videos (not in the timeline) when trying to replay them in the program.  Also whenever I move the marker (the thing that represents where you are in a video) if the video changes it is extremley choppy.  Please help.  I am running a Compaq Presario CQ56 Notebook PC with an Intel(P) Celeron(R) CPU 900 @ 2.20 GHz.  I have 2.00 GB of Installed memory (RAM).  I am running Windows 7 Home Premium.  My system type is 64-bit.  Please help.

709 Views   10 Replies   Latest reply: CwooddirectorVG, Nov 18, 2012 7:36 PM
 
Replies
  • John T Smith
    Currently Being Moderated
    1. John T Smith,
    Nov 17, 2012 4:20 PM   in reply to CwooddirectorVG
    Report

    1st, you need lots more memory... 2Gig is BARELY enough to load Win7 64bit... with nothing left over for programs

     

    2nd, a notebook will usually have only one 5400rpm hard drive... you need a 2nd 7200rpm hard drive for all of your video files (see below)

     

    3rd, depending on the type of file you are trying to edit, you may simply not be able to edit at all with a Celeron

     

    4th, what is the type of video graphics adapter, and what is the driver version?

     

    Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037

    What is a CODEC... a Primer http://forums.adobe.com/thread/546811

    What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037

    .

    Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing

    http://forums.adobe.com/thread/592070?tstart=30

    .

    For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/

     

    Trying to use only ONE Hard Drive for Video Editing

    .

    You are a music conductor, with a baton that you use to point to various parts of the orchestra... this is like Windows pointing to various parts of the hard drive to do Windows housekeeping or to load program segments for various functions

    .

    Now, at the same time and with the same hand... while still using the baton to conduct the orchestra... pick up a bow and play a fiddle... this would be doing something with your video file at the same time as all the other work

    .

    You as a person cannot do both at the same time with the same hand

    .

    A computer is a LITTLE better, in that it can switch from one kind of task to another very quickly... but not quickly enough for EASY video editing

    .

    You need AT LEAST two hard drives (separate drives, never a partition http://forums.adobe.com/thread/650708 for more) with Windows (or Mac OS) and software on your boot drive, and video files on a 2nd drive so the boot drive is not slowed down by trying to do everything

    .

    Partition = Crash http://forums.adobe.com/thread/957286

     
    |
    Mark as:
  • Bill Hunt
    Currently Being Moderated
    2. Bill Hunt,
    Nov 17, 2012 4:21 PM   in reply to CwooddirectorVG
    Report

    Welcome to the forum.

     

    1. What are the specs. of the files, that you are Importing and editing in PrE?
    2. What Project Preset did you choose at New Project?
    3. What make/model of video card/chip do you have?
    4. What is the number and date of the installed video driver?
    5. You state that your system is 64-bit, correct? If so, then 2GB of RAM will likely not even be enough to just run the OS. It requires about 3GB, just to run, and if you had 4GB, that would not leave much for programs. With a 64-bit OS, I recommend a bare minimum of 8GB, with more than 12GB being even better.

     

    Good luck, and please let us know a bit more,

     

    Hunt

     
    |
    Mark as:
  • JMJarrige
    Currently Being Moderated
    3. JMJarrige,
    Nov 18, 2012 2:37 AM   in reply to CwooddirectorVG
    Report

    I encountered this situation sometimes on my old laptop Vista with 2Gb of memory, it was linked to

    the 'incompatibility driver' message.

    I deleted the Baddrivers.txt file and things returned OK.

    Look in this forum the 'incompatibility driver' discussion, some days ago, you could try to delete

    this file. It could help.

    Bonne chance

    JM

     
    |
    Mark as:
  • CwooddirectorVG
    Currently Being Moderated
    4. CwooddirectorVG,
    Nov 18, 2012 12:44 PM   in reply to Bill Hunt
    Report

    Sorry but I can't tell you my video card because I don't know how to check to see what it is.  Also I have no idea where the box for the computer is so I can't check there.  If you could tell me how to find out then that would help.

     
    |
    Mark as:
  • CwooddirectorVG
    Currently Being Moderated
    5. CwooddirectorVG,
    Nov 18, 2012 12:52 PM   in reply to CwooddirectorVG
    Report

    So  I guess I didn't really specify this.  Adobe Premiere Essentials 9 was working properly at one point.  Everything worked just fine and then at some point it stopped working properly.  I don't know what happened.  Hopefully this helps clarfy things.

    I also get a message incompatible display drivers.  I don't know what that means.

     
    |
    Mark as:
  • John T Smith
    Currently Being Moderated
    6. John T Smith,
    Nov 18, 2012 12:56 PM   in reply to CwooddirectorVG
    Report

    To to the FAQ http://forums.adobe.com/community/premiere_elements/premiere_elements_ faq and find the article about bad drivers

     

    You use the Control Panel in Windows to "read" your hardware information

     
    |
    Mark as:
  • CwooddirectorVG
    Currently Being Moderated
    7. CwooddirectorVG,
    Nov 18, 2012 1:15 PM   in reply to John T Smith
    Report

    I went to the FAQ and couldn't find the article.  Also I can't find what you're talking about with the control panel.  I found this article where it tells me 4 ways to fix the problem.  http://helpx.adobe.com/premiere-elements/kb/error-incompatible-display -update-display.html

    The first solution where I need to update is a problem because while I know for certain I am using version 9.0 it won't let me update to the newer version.  It says "The update server is not responding.  The server might be offline temporarily, or the internet or firewall settings may be incorrect.  Please try again later."  So what should I do?  I really need this program as the only alternative is Windows Live Movie Maker and it is horrible as I can't do the things I need to in that.

     
    |
    Mark as:
  • John T Smith
    Currently Being Moderated
    8. John T Smith,
    Nov 18, 2012 2:00 PM   in reply to CwooddirectorVG
    Report

    The 1st page of the FAQ has 5 items... did you click MORE at the bottom of the article list?

     

    http://forums.adobe.com/thread/769303?tstart=0

     

    In Win7 Pro

     

    Start --> All Programs --> Accessories -->  System Tools --> Control Panel --> Hardware and Sound --> Device Manager --> Display Adapters

     

    Search here for all other Microsoft help http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US

     
    |
    Mark as:
  • Bill Hunt
    Currently Being Moderated
    9. Bill Hunt,
    Nov 18, 2012 2:35 PM   in reply to CwooddirectorVG
    Report

    Adobe Premiere Essentials 9 was working properly at one point.  Everything worked just fine and then at some point it stopped working properly.  I don't know what happened.  Hopefully this helps clarfy things.

    I also get a message incompatible display drivers.  I don't know what that means.

    PrE relies more heavily on the video driver, than almost any other program that you will have on the computer. It interfaces completely with that driver.

     

    Even simple OS updates can render the video driver obsolete, so that things will work one day, then the OS gets updated, and PrE ceases to function properly, and will often throw a video driver error message.

     

    The "fix" is to update the video driver to the very latest version. This is done by going to the mfgr's. Web site, say nVidia, or ATI/AMD, plugging in your video card's model, and your OS, then downloading and installing the newest driver.

     

    Note: if you have a Dell, an HP, a Lenovo, a Toshiba, etc., you may need to go to their Web site for the latest video driver, as they re-write the drivers from nVidia and AMD, to suit their exact configurations.

     

    Good luck,

     

    Hunt

     
    |
    Mark as:
  • CwooddirectorVG
    Currently Being Moderated
    10. CwooddirectorVG,
    Nov 18, 2012 7:36 PM   in reply to Bill Hunt
    Report

    I have a Compaq which I think is a kind of HP laptop.  I'll try to do as you said.  Also thanks to John T. Smith I found out that my video card is a Mobile Intel(R) 4 Series Express Chipset Family.

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points