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Illustrator is crashing

Nov 17, 2012 8:36 PM

Tags: #illustrator #crashing

I have CS6 version 16.0.2 (in the error reports it says 16.0 for  but i updated and problem persists)

Windows vista w/all service packs

Illustrator seemed to work fine for about a month but now will crash when I use color guide panel and open certain Harmony Rules (Complementary 2 is one, but there was another) and there were other crashes. the one documented below was for the Harmony Rules Comp 2 iirc

all of them give fault module of ntdll.dll though the Bucket ID is different on some, not all

and after updating to 16.0.2 the problem persists

thank you for any help


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Problem signature

Problem Event Name:      APPCRASH

Application Name:           Illustrator.exe

Application Version:

Application Timestamp:   4f6e45b7

Fault Module Name:        ntdll.dll

Fault Module Version:      6.0.6002.18541

Fault Module Timestamp:                4ec3e855

Exception Code:                c0000005

Exception Offset:              0000000000048eb0

OS Version:        6.0.6002.

Locale ID:           1033

Additional Information 1:                5461

Additional Information 2:                0e71338943f8c0a4b2f6e893b33c039c

Additional Information 3:                0906

Additional Information 4:                71a1a356601b7d259a221da8503e117b


Extra information about the problem

Bucket ID:          66163778

  • Currently Being Moderated
    Nov 18, 2012 12:05 AM   in reply to Piers-the-Ploughman

    Try by setting up a new settings folder like this


    1. Quit Illustrator.
    2. Rename the AIPrefs file (for example, to AIPrefs.old) in the Users/(user)/AppData/Roaming/Adobe/Adobe Illustrator CS6 Settings folder.
    3. Start Illustrator. Illustrator creates a new preferences file.

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  • Currently Being Moderated
    Nov 18, 2012 2:18 AM   in reply to Piers-the-Ploughman

    ntdll errors are file access errors. As Wade suggested trash and repair your prefs as a first step. If the crash occurs when you use certain panels, you may have permissions issues on the files or the scripts used for the panels cannot access resources. Check that, too.



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  • Currently Being Moderated
    Nov 18, 2012 11:15 AM   in reply to Piers-the-Ploughman

    Adobe uses scratch disk space--virtual memory. So does Windows. At 73% filled up, you have virtually no accessable disk space.


    Take care, Mike

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