I have completed the licence arrangement, where I received my serial number for Photoshop CS6 Extended, which was a download ( the first time I have not had a physical version ). The product is installed, and running fine on my IMac Intel. However, I have always preferred to register Photoshop, as I have done since version 7, but when I attempt to do this, I recieve a message that my serial code is invalid ! I have double and triple checked this to be absolutely sure that the serial nuber is the one I received, and which is running Photoshop, but I just keep getting the same message - most frustrating !
I am not on a subscription, as I only use Photoshop in conjunction with a number of 3D software, but would prefer to have the product registered, but I seem to have hit a brick wall on this. Any suggestions please ? I am on some very tight deadlines, so don`t have much additional free time to spend trying to figure this out, but always ready to listen to good advise
I can't help you torleon, but I suggest you get in touch with support straight away. I had exactly the same error as you when trying to register cs5 7 - 8 months ago and now it won't activate at all using the same serial numer after a reinstall on a new pc. Adobe have basically washed their hands of me and will do nothing to help. Sort it now and don't leave it, at least you may get your money back if you're lucky.
I agree that Registration is a very good thing to do, and have done so for every version, from PS 2.5 (even before FAX machines, and it was mail only).
Now, were you able to Activate (different than Registration)?
Did you buy your copy from the Adobe Store, or a certified reseller?
Was this an upgrade, or a stand-alone license?
I agree that a call to Adobe Customer Support (not Technical Support), should be able to sort things out. Going way, way back, I upgraded Illustrator, but Adobe had changed the S/N conventions, and my older one, did not show in the database. It took me all of five mins. (including hold time), to get it installed, and then Registered (was well before Activation).
Thanks to you both, for advise. I contacted Adobe Support, and all is ironed out - I think ! I say I think, because there still appeared to be some confusion as to what I was asking, which was registration of a successfully installed product, and being told my serial number was invalid - right ?
So to be offered a trial version, before buying the full version ( which was one of the responses ) left me slightly stunned, to say the least.
Anyway, it would seem that purchasing the download version of Photoshop, once the licence is completed also pre -registers the software, and I am leaving it at that, as I could see my day slipping away
I hope that a boxed version of the next Photoshop will be available, as I never had any trouble with the registration process.
thanks again - appreciated.
Glad that things seem to be going more smoothly, though perhaps not perfect.
Just thinking about things here, I wonder if Adobe Registered your product, when you bought the download, thus "using" that S/N? As I have never bought a download version, I do not know how that part of the transaction transpires. With the physical media (the way that I buy my Adobe software, and usually from the Adobe Store, or maybe directly from Amazon - never from a 3rd party Amazon reseller), I DO Register, after Activation, and have had no issues.
However, years back, my Adobe ID got messed up, and suddenly all my Adobe product Registrations disappeared. I tried to re-Register them, but could not, as all of those S/N's were used - just to an Adobe ID, that had gone missing. Took several hours on the phone, to get that sorted out. Because it has been so long now, I do not recall the error message that I received, when I tried to re-Register, but think that it might have been along the lines of "Invalid S/N," though all WERE valid, but had been used by that missing Adobe ID.
Again, just thinking above, and possibly of no use to you.
Yes, registering Adobe products used to be so simple, I never had any issues, but this upgrade download ( upgraded from CS5 Extended ) has me slightly worried, so I am just going to hope all continues smoothly.
It was bought from a certified reseller, full price, so I have no doubts there.
The only other software that I use that has an even more complicated registration process is Vue, which now has up to three seperate codes that need to be put in place to activate the software !!!
Anyway, thanks again for advise etc, much appreciated.
I believe you can check on the registration by verifying the serial number is present with your AdobeID profile. Starting with CS6, we made registration with Adobe ID required, but there is a grace period so you can bypass it on install. Here's a post on the reasoning why: http://blogs.adobe.com/oobe/2012/03/adobe-id-required-for-photoshop-cs 6-beta-and-upcoming-cs-6-products.html
Here's the html paste from a help doc (hopefully it formats somewhat legibly).
Your serial number is just three steps away.
|Step 1||Step 2|
|After signing in to your Adobe account, go to "My Products and Services".||A list of products you bought are displayed here. Click the arrow in the extreme left column.|
|The serial number for that product will be displayed.|
I followed these instructions, and, sure enough, my details, serial number for CS6 Extended doesn`t appear on the list, and when I take the next step, to register this product, I receive the message that the serial number is invalid !!!!
BUT, if I go to the Adobe Licence site, I can quickly see all the details, serial number etc associated with my Adobe I.D. and CS6 Extended. This is what I tried to explain to the Adobe support person I spoke to, who assured me, as the product was a download, and has a serial number, LICSN, end user I.D. ( me ) that the product IS registered !!
It`s frustrating, more than anything else, because I have followed all the Adobe advise, but things remain the same. CS6 Extended works flawlessly, the 3D is a big step up from CS5 so I am completely happy with the software, as I have been with all the earlier versions - it`s just this annoying registration gremlin that still persists.
I have NO idea why it won`t accept the serial number, as the Adobe Support person could see it on his screen - so go figure !!
Thanks for your help though, really appreciated
I'll follow up with a private message to get your case number. We're coming up quickly on a national holiday here in the US, so I'm not sure how quickly I can set you up with a better contact to sort this out.
Even though you're activation appears to be working, I want to make sure nothing stupid happens due to the required registration bit.
It will likely not be until Monday, Nov. 26, as I think that Adobe is closed from Thursday - Sunday in the USA.
Good luck, and hope that you get resolution. I am sure that Steve can get you the help that you need.
I am having the same issue. Used Adobe Volume Licensing to upgrade our PS versions on Mac & PC to PS6 and although it successfully activated, it keep nagging us to 'complete the registration'. When we tried to register we had the same issue as you - invalid serial number. I called Adobe support to be told it doesn't need to be registered against my Adobe ID as it is already registered on their Volume Licensing system. All well and fine, but the product doesn't know that and continually throws up the 'Complete Registration' message.
It seems Adobe need to get its left hand to know what their right hand is doing and get their two systems to talk to each other. So, Adobe the ball is in your court...what are you going to do about it?