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download issue?

Nov 19, 2012 9:33 AM

I have been using PSE for years.  Suddenly when I connect my camera, open PSE, select where to get files from and hit get media, it says "connecting to device - please wait" like normal, but thumbnails never appear as they have in the past.  Help!

  • Currently Being Moderated
    Nov 19, 2012 10:51 PM   in reply to elizabethpics

    Hi elizabethpics,

    Did it list your device when APD dialog is launched? This problem sometimes arise when the connected device is old. Try importing media from some other device and see if that helps.


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  • Currently Being Moderated
    Nov 22, 2012 12:28 AM   in reply to elizabethpics

    Do you have any other external device? Any hard disk or I-drive? Or may be just your phone, if it can act as a storage device?

    Please try with it and see if it works or not.

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