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mitomatto
Currently Being Moderated

Bridge CS6 stops working keywords are updating???

Nov 19, 2012 7:48 PM

Tags: #bridge #crash #cs6

Everytime I try to update the keywords I always get an error and then Bridge shuts down!  Very frustrating!  Any suggestions?

 
Replies
  • Currently Being Moderated
    Nov 20, 2012 7:47 AM   in reply to mitomatto

    What OS, RAM, and what error message?

     

    Update keywords meaning adding new ones?

     
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  • Currently Being Moderated
    Nov 23, 2012 3:25 PM   in reply to mitomatto

    I even totally deactivated and removed CS6, then reinstalled.... still cannot add keywords without the program shutting down!

     
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  • Currently Being Moderated
    Nov 23, 2012 4:05 PM   in reply to mattkara

    How much hard drive space do you have?  Should have at least 10-20% free.

     

    Have you reset preferences by holding down Ctrl key and starting bridge.  Should get reset window. 

     
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  • Currently Being Moderated
    Nov 23, 2012 4:19 PM   in reply to Curt Y

    I just tried that... nothing changed.  i have about 15% free on my drive.   Tried to reset preferences on both Bridge and Bridge (64bit).  They both shutdown when I try to add keywords.

     
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  • Currently Being Moderated
    Nov 23, 2012 5:09 PM   in reply to mattkara

    You said you tried resetng preferences.  Were you sucessful?  Did you get reset window?

     

    Try looking at the Event Log.  In the applications section for BRidge see if you can find Faulting Module.  THat is where problem lies.

     

    For event log check the OS Help file.

     
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  • Currently Being Moderated
    Nov 23, 2012 5:29 PM   in reply to Curt Y

    Curt - thanks for your time and suggestions!

     

    The reset was unsuccesful for either BRidge or Bridge (64).  IT still did the same thing - closed the program down!

     

    Here is the event log...

    Faulting application name: Bridge.exe, version: 5.0.1.23, time stamp: 0x505aadb6

    Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f

    Exception code: 0xc0000374

    Fault offset: 0x000ce6c3

    Faulting process id: 0x2524

    Faulting application start time: 0x01cdc9d92f4bf692

    Faulting application path: C:\Program Files (x86)\Adobe\Adobe Bridge CS6\Bridge.exe

    Faulting module path: C:\Windows\SysWOW64\ntdll.dll

    Report Id: 8522233f-35cc-11e2-bcbc-3c970e1837f0

     

    Details:

    -System

     



    -Provider



    [ Name] Application Error

     



    -EventID1000

     




    [ Qualifiers] 0



    Level2



    Task100



    Keywords0x80000000000000


    -TimeCreated

     




    [ SystemTime] 2012-11-24T00:18:50.000000000Z



    EventRecordID15708



    ChannelApplication



    ComputerDeleted for security



    Security
    -EventData

     




    Bridge.exe



    5.0.1.23



    505aadb6



    ntdll.dll



    6.1.7601.17725



    4ec49b8f



    c0000374



    000ce6c3



    2524



    01cdc9d92f4bf692



    C:\Program Files (x86)\Adobe\Adobe Bridge CS6\Bridge.exe



    C:\Windows\SysWOW64\ntdll.dll



    8522233f-35cc-11e2-bcbc-3c970e1837f0
     
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  • Currently Being Moderated
    Nov 23, 2012 5:47 PM   in reply to mattkara

    Certainly not an expert on this, but this error frequently means a driver has crashed.  Check you video, printer, scanner, camera drivers.

     
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  • Currently Being Moderated
    Feb 6, 2013 6:40 PM   in reply to mitomatto

    Hey,
    After  Granting permission and resetting preferences, (ctrl+launch + clear purge ) if it wont work.
    reinstall your adobe bridge:

    http://www.adobe.com/support/downloads/product.jsp?platform=Windows&pr oduct=108

     

    You might be installing it on drive other then your hard drive.

     
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