I downloaded an e-book from lulu.com yesterday. It was an .acsm file, which forced me to install Adobe Digital Editions 2.0 in order to view. I installed it without authorizing and browsed the book for a few minutes then turned off the program. Later I returned to read it but there was a message about some licence key being broken or something, with E_AUTH_BAD_DEVICE_KEY_OR_PKCS12 in the error message. I tried to authorize ADE to see if it would help, but it gave me a message saying "Digital Editions encountered an error on the activation server", with the familiar E_AUTH_BAD_DEVICE_KEY_OR_PKCS12 code.
I tried removing the book from the library and reimporting it, but now it won't even do that without the same error message. I've tried deleting the .acsm file and redownloading it, unistalling ADE and reinstalling it, made sure the firewall allows acces to the internet, and keep getting the same message. I'm running on Vista. It works with DRM-free .pdf's I have, but I can't download any of the sample books on Adobe's website to test further because the server doesn't respond.
I finally was able to download a .acsm file from Adobe's sample books page. It evokes the same error message. No progress.
Also, I attempted to see if I could view the file on my phone instead of my computer, but seeing as how the first (and only) time I opened the book ADE was not registered, and therefore rights were limited to that one device, it won't let me view it because of that whole DRM thing.
I'm going to take a guess here, based on the process you said you went
through. Here's hoping it's helpful.
I suspect that the copy of ADE you downloaded is not going to let you
register it with Adobe. This happens sometimes when the various
ebooksellers try to give you a link to a download address, and the software
you download isn't 'legit' for one reason or another. Ebooksellers and
others who want to put a link out there should be going to Adobe to get the
right link. Some don't.
Next up, Digital Editions works only on Windows and Macs. It does not work
- or load - on Android devices such as a smartphone. I've seen a couple of
postings to the forum that say they have a file on their smartdevice that
looks like Digital Editions - sometimes complete with the DE logo. They're
bogus in the sense that they are not code from Adobe.
My suggestion is go use your computer's utilities to copy the ebook you
downloaded to a safe place, and then deinstall the copy of Digital Editions
you loaded. Then, go to the Adobe website, create an Adobe ID that's
separate from the one you've used already, and download a fresh copy of the
software. BTW: ADE creates a small ID file for each ebook it downloads and
appends it to the ebook. To make things easy, make up an Adobe ID instead
of using your email address. That way, if you change email addresses,
you'll still be able to get to your ebooks.
When you deinstall ADE, there may be some scraps hanging around. Use your
computer's utilities to delete the Digital Editions folder and all of its
entries. Look to see that your registry files have been purged as well: if
you're a Windows user, you can use the Add/Delete Programs utility in the
Control Panel to do this.
Good luck - and report back
I uninstalled ADE and ran CCleaner to clean up the registry before going over folders and deleting the stragglers. Then I rebooted for good measure, redownloaded the ADE installer from the Adobe website, reinstalled, created a new Adobe ID and...and the same error message came up I'm wondering if the problem could be from Adobe's side of things, something wrong with the activation server or something. I won't even try importing without activation.
BTW, I have an iPhone and I used Bluefire for the attempt.
Good try, though.
Now that we have additional information in the conversation....
Yes, the issue could be the Adobe server. I think the only thing to do now
is for you to try to open a Chat session with Adobe support, share this
information (the more complete the better) and see where you go from
there. Adobe employees don't frequent this forum often, and when they do,
they're not able to do anything about issues other than give advice. You
may have to be tenacious with the Chat, however: folks have reported that
the Adobe person may not know anything about ADE or may tell you it's not
supported via Chat - or at all since it's free. That's a pile of bovine
I'm glad also that you are using Bluefire for the Android device. I'm not
an expert by any means, but that's the choice I'd make (if I wanted to get
another pair of glasses so I could read the small screen....).
If it doesn't officially support Vista, I'd say that's most likely the problem, not the Server. I can't see Adobe letting a server problem like this go for so long. What's ironic is that, while it doesn't support Vista, if you go to the installation instructions it says "for Windows XP, Vista and Windows 7" Although come to think of it, the instructions may have been for ADE 1.7.
I found information other users may find useful. Apparently it's possible to rick-click on the installer to get into the Properties. Under the general tab at the bottom there's an Unblock button that fixes the problem...at least for some people. Not me, though. That button is completely non-existent. However there's a Compatibility tab where you can choose to run as if it were Windows XP. Did nothing for me even after the whole uninstall-cleanup-reboot dance but, again, someone else might find this useful.
What I don't understand is how there were no problems at all the first time I ran ADE and leafed through an e-book. This gives me hope.
The quest continues...
So I found a version of Adobe Digital Editions 1.7.2 online, installed it and immediately authorized it with my Adobe ID. Adobe sucks for not having any legacy versions on their website, especially since an operating system is longer supported, but at least it works now. I had to request a new .acsm file from the publisher, but everything seems fine now and I can finally enjoy my e-book.
So if ever a software company doesn't provide you with what you need to make their product work, go behind their back. Lesson learned.
Keep in mind that ADE is a stand-alone program and was never designed to be
run on a network. So if you're trying to use the network as a gateway to
the Internet, you could be experiencing some issues because of some
incompatibilities or settings in software.
I have now corrected this error!!
I was advised that if you open Adobe Digital Editions and then press “Ctrl + Shift key and the d key” at the same time a pop up box will appear “ Erase computer authorisation” if you click the button on the right “ Erase Authorisation”.
Then the first time you use Adobe Digital Editions, you will be asked to authorise the software with your ID. Should you not receive this prompt, click ‘Help’ and ‘Authorise this Computer’
And it worked!!!