I have the chance to buy the student version but tried the 30 day trial first, however it kept crashing, it has now expired without me finding a solution. I have now uninstalled it. I was told my specs are above the minimum required to run it but I'm not so sure as I have no idea what the processor types and graphic card types actually mean. I would really like to buy it but have to be sure of exactly what it will take to run it and be stable. Here are my current specs:
Acer Aspire 7741G 64 bit
Intel Core i3-350M Processor (2.26 GHz, 3MB L3 Cache)
ATI Mobility Radeon HD5470. Up to 2234MB HyperMemory
17.3" HD LED LCD
4GB DDR3 Memory
320 GB HDD (88GB Free)
I am running Windows 7 Home Premium
CS6 really likes to run in 64 bit mode with a min. of 8 gigs of ram. For 3D best to have min. of 512 g VRAM. Your HD is really small. You should have 10-20% free space, so you only have about 20-40 gigs to play with. Not enough for any serious image work. THis and RAM was probably downfall.
This might be a bit of overkill for your question but here's more information on hardware setup for optimizing Ps CS6 performance:
I have now upgraded from 4Gb RAM to 8Gb and freed up more than 100 more Gb of disk space and gone ahead and bought the Photoshop CS6 Extended. However, it is still crashing when using things like liquify or 3D so obviously I need to avoid those but the biggest problem is that it crashes every single time I exit the programme! I have tried Close from the file menu, Exit and just simply clicking the X up in the top right but every time I get the .. Adobe Photoshop CS6 has stopped working.... This is what it says..
Problem Event Name: APPCRASH Application Name: Photoshop.exe Application Version: 126.96.36.199 Application Timestamp: 4f61c045 Fault Module Name: atio6axx.dll Fault Module Version: 188.8.131.5262 Fault Module Timestamp: 4b59af70 Exception Code: c0000005 Exception Offset: 000000000081333c OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057 Additional Information 1: f8e7 Additional Information 2: f8e752fc50cdf4f0e2a068eb938a1e7e Additional Information 3: 6e28 Additional Information 4: 6e2871469569c06beabfcadeba390cd4 Help!
That is you video card driver.
Can you launch Ps and then go to Help> System Info.. then copy/paste the text into a reply?
I'm not sure what the latest version driver is available for your Acer, but we have problems with the current desktop ATI 12.10 drivers.
Thanks, here it is..
Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64 Operating System: Windows 7 64-bit Version: 6.1 Service Pack 1 System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading Physical processor count: 2 Logical processor count: 4 Processor speed: 2261 MHz Built-in memory: 8053 MB Free memory: 6034 MB Memory available to Photoshop: 7119 MB Memory used by Photoshop: 60 % Image tile size: 128K Image cache levels: 4 OpenGL Drawing: Enabled. OpenGL Drawing Mode: Advanced OpenGL Allow Normal Mode: True. OpenGL Allow Advanced Mode: True. OpenGL Allow Old GPUs: Not Detected. Video Card Vendor: ATI Technologies Inc. Video Card Renderer: ATI Mobility Radeon HD 5470 Display: 1 Display Bounds:= top: 0, left: 0, bottom: 900, right: 1600 Video Card Number: 1 Video Card: ATI Mobility Radeon HD 5470 OpenCL Unavailable Driver Version: 8.692.1.0 Driver Date: 20100122000000.000000-000 Video Card Driver: atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Video Mode: 1600 x 900 x 4294967296 colors Video Card Caption: ATI Mobility Radeon HD 5470 Video Card Memory: 512 MB Video Rect Texture Size: 16384 Serial number: 92628650066906104592 Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\ Temporary file path: C:\Users\Alan\AppData\Local\Temp\ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 284.8G, 158.2G free Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\ Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\ Additional Plug-ins folder: not set Installed components: A3DLIBS.dll A3DLIB Dynamic Link Library 184.108.40.206 ACE.dll ACE 2012/06/05-15:16:32 66.507768 66.507768 adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012 AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0 AdobeOwl.dll Adobe Owl 2012/06/26-12:17:19 4.0.95 66.510504 AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471 AdobePIP.dll Adobe Product Improvement Program 220.127.116.114 AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661 AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661 AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661 adobe_caps.dll Adobe CAPS 6,0,29,0 AGM.dll AGM 2012/06/05-15:16:32 66.507768 66.507768 ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56 aif_core.dll AIF 3.0 62.490293 aif_ocl.dll AIF 3.0 62.490293 aif_ogl.dll AIF 3.0 62.490293 amtlib.dll AMTLib (64 Bit) 18.104.22.168 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000 ARE.dll ARE 2012/06/05-15:16:32 66.507768 66.507768 AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830 AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830 Bib.dll BIB 2012/06/05-15:16:32 66.507768 66.507768 BIBUtils.dll BIBUtils 2012/06/05-15:16:32 66.507768 66.507768 boost_date_time.dll DVA Product 6.0.0 boost_signals.dll DVA Product 6.0.0 boost_system.dll DVA Product 6.0.0 boost_threads.dll DVA Product 6.0.0 cg.dll NVIDIA Cg Runtime 3.0.00007 cgGL.dll NVIDIA Cg Runtime 3.0.00007 CIT.dll Adobe CIT 22.214.171.12487 126.96.36.19987 CoolType.dll CoolType 2012/06/05-15:16:32 66.507768 66.507768 data_flow.dll AIF 3.0 62.490293 dvaaudiodevice.dll DVA Product 6.0.0 dvacore.dll DVA Product 6.0.0 dvamarshal.dll DVA Product 6.0.0 dvamediatypes.dll DVA Product 6.0.0 dvaplayer.dll DVA Product 6.0.0 dvatransport.dll DVA Product 6.0.0 dvaunittesting.dll DVA Product 6.0.0 dynamiclink.dll DVA Product 6.0.0 ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082 FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433 filter_graph.dll AIF 3.0 62.490293 hydra_filters.dll AIF 3.0 62.490293 icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615 icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615 image_compiler.dll AIF 3.0 62.490293 image_flow.dll AIF 3.0 62.490293 image_runtime.dll AIF 3.0 62.490293 JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923 libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A) libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0 LogSession.dll LogSession 188.8.131.520 mediacoreif.dll DVA Product 6.0.0 MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174 msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195 msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1 msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1 msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195 msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1 msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1 msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195 msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1 pdfsettings.dll Adobe PDFSettings 1.04 Photoshop.dll Adobe Photoshop CS6 CS6 Plugin.dll Adobe Photoshop CS6 CS6 PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 184.108.40.2063 PSArt.dll Adobe Photoshop CS6 CS6 PSViews.dll Adobe Photoshop CS6 CS6 SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082 ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082 tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406 tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406 TfFontMgr.dll FontMgr 220.127.116.11 TfKernel.dll Kernel 18.104.22.168 TFKGEOM.dll Kernel Geom 22.214.171.124 TFUGEOM.dll Adobe, UGeom© 126.96.36.199 updaternotifications.dll Adobe Updater Notifications Library 188.8.131.52 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 184.108.40.206 WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112 wu3d.dll U3D Writer 220.127.116.11 Required plug-ins: 3D Studio 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Accented Edges 13.0 Adaptive Wide Angle 13.0 ADM 3.11x01 Angled Strokes 13.0 Average 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Bas Relief 13.0 BMP 13.0 Camera Raw 7.2 Chalk & Charcoal 13.0 Charcoal 13.0 Chrome 13.0 Cineon 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Collada 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Color Halftone 13.0 Colored Pencil 13.0 CompuServe GIF 13.0 Conté Crayon 13.0 Craquelure 13.0 Crop and Straighten Photos 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Crop and Straighten Photos Filter 13.0 Crosshatch 13.0 Crystallize 13.0 Cutout 13.0 Dark Strokes 13.0 De-Interlace 13.0 Dicom 13.0 Difference Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Diffuse Glow 13.0 Displace 13.0 Dry Brush 13.0 Eazel Acquire 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Embed Watermark 4.0 Entropy 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Extrude 13.0 FastCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Fibers 13.0 Film Grain 13.0 Filter Gallery 13.0 Flash 3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Fresco 13.0 Glass 13.0 Glowing Edges 13.0 Google Earth 4 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Grain 13.0 Graphic Pen 13.0 Halftone Pattern 13.0 HDRMergeUI 13.0 IFF Format 13.0 Ink Outlines 13.0 JPEG 2000 13.0 Kurtosis 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Lens Blur 13.0 Lens Correction 13.0 Lens Flare 13.0 Liquify 13.0 Matlab Operation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Maximum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Mean 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Measurement Core 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Median 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Mezzotint 13.0 Minimum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Mosaic Tiles 13.0 Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Neon Glow 13.0 Note Paper 13.0 NTSC Colors 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Ocean Ripple 13.0 Oil Paint 13.0 OpenEXR 13.0 Paint Daubs 13.0 Palette Knife 13.0 Patchwork 13.0 Paths to Illustrator 13.0 PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Photocopy 13.0 Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Picture Package Filter 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Pinch 13.0 Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Plaster 13.0 Plastic Wrap 13.0 PNG 13.0 Pointillize 13.0 Polar Coordinates 13.0 Portable Bit Map 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Poster Edges 13.0 Radial Blur 13.0 Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Range 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Read Watermark 4.0 Reticulation 13.0 Ripple 13.0 Rough Pastels 13.0 Save for Web 13.0 ScriptingSupport 13.0.1 Shear 13.0 Skewness 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Smart Blur 13.0 Smudge Stick 13.0 Solarize 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Spatter 13.0 Spherize 13.0 Sponge 13.0 Sprayed Strokes 13.0 Stained Glass 13.0 Stamp 13.0 Standard Deviation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Sumi-e 13.0 Summation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Targa 13.0 Texturizer 13.0 Tiles 13.0 Torn Edges 13.0 Twirl 13.0 U3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Underpainting 13.0 Vanishing Point 13.0 Variance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Variations 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Water Paper 13.0 Watercolor 13.0 Wave 13.0 Wavefront|OBJ 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) Wind 13.0 Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) ZigZag 13.0 Optional and third party plug-ins: NONE Plug-ins that failed to load: NONE Flash: Mini Bridge Kuler Installed TWAIN devices: NONE
Thanks for the system info. Acer has an updated driver that might help. It still isn't very recent but worth trying.
You can find the VGA_AMD_8.741.1.5000_W7x86W7x64 zip here:
For the benefit of others considering purchasing a laptop...
The problem in this thread is one of the reasons using a laptop for Photoshop work isn't a good idea - laptop vendors generally require you to get display drivers for their mobile chipsets only through them, and most laptop vendors simply don't support their hardware for very long after the sale.
For example, ATI continues to release brand new 2012 drivers available for Radeon HD 5xxx series chipsets (such as are put in desktop video cards), while Acer clearly hasn't made any of their new versions available for this Aspire 7741G laptop since late 2010.
Adobe Photoshop, on the other hand, requires quite a lot from the display driver, in support of the GPU, and only quite recent drivers provide acceptable operation.
Device manager says my current driver is already up to date but I installed this one manually anyway but it must be older because it was giving me a maximum screen resolution of much less than what I already had (1600 x 900). I've had to uninstall it.
So, it seems I have purchased a product that doesn't work properly on my laptop and is not a good idea for laptops in general, I wish I had I known that before buying PS. The problem is that I really need it on a laptop since I need to use it when outside my home
Are there no (Windows) laptops at all that are suitable?
New ones might work better. The issue is that the display driver writers have only recently begun to treat the OpenGL and GPU acceleration subsystems seriously enough to be used for professional work (their prime impetus is to support games, which is where all the money is).
Nothing says you can't ask Acer to push another, recent ATI driver through their approval process and make it available for your model. You might mention the bad press Acer and laptop makers in general are getting regarding supporting Photoshop, and even point them at this thread if you feel it would help.
Is there any way for now that you can set the GPU acceleration setting to "off" and get at least some acceptable operation out of it? You'll be doing without specifically GPU-accelerated features, but it should be possible to get some editing operations done on your Aspire.
Most of the editing tools work fine with the new 8GB of memory, the biggest annoyance is the crash that comes (without fail) when closing the programme. Is that definitely the driver that is causing that and not a bug of some kind? It seems strange that the programme should crash when it's under no pressure. Incidentally, it only crashes if a photo has been opened and even if has not been edited at all. It doesn't crash if I open the programme and close it again without ever opening up a photo
From what I've observed, over a long period of time, the display driver seems to cause that "crash on exit" behavior. Near as I can tell it corrupts memory, and that breaks something at the end, when resources are being freed. I've had versions of ATI drivers that did that almost all the time, and other versions that did it not at all, and have seen the problem come and go with a different version of ATI drivers being the only change.
It depends on the build version you have, at a minimum. Starting with the 13.1 (Ps CS6) subscription, enabling the 3D features requires a 512 VRAM minimum. Even with the perpetual 13.0 (Ps CS6 Extended) version, there is a 512MB minimum requirement, but it was not enforced.
The current subscription version 14.0 (Ps CC) cotinues the required 512 MB VRAM requirement.
Other factors such as the video card driver support and class of integrated GPU chipset, will alos lead to disabled 3D features.