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Encore CS6 Flash Export problem, Grey screens

Nov 21, 2012 6:24 AM

Tags: #buttons #encore #encode #encore_cs5

Hi everyone,

 

I am having a problem with my encore CS6 flash exports, they are not behaving as expected online (seems to be like a loading issue).

I've tried exporting FLV and F4V and the problem is the same. The same project exported from CS5.5 does not produce this undesirable

problem. It may be important to say that the project was started in CS5.5.

 

I have a button that links to another menu, and I am using videos as 'transitions'. The videos are dynamic after effects compositions.

 

When it's online, and you press the button it fills the canvas with a  'grey screen' before starting the video transition. This totally breaks

the experience and feels like an authoring error. It would be important to note, that this screens only appear the first time you see the flash.

Somehow the next time you press it doesnt show it.

 

I would happily go back to CS5.5 but I started using auto-activate buttons that are only available on CS6 flash exports.

 

Any ideas what has changed between this versions flash exports?

 

Any help would be appreciated..

 

Thanks in advance,

Cris

1053 Views   19 Replies   Latest reply: Stan Jones, Feb 6, 2013 6:14 AM
 
Replies
  • EncoreSufferer
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    1. EncoreSufferer,
    Nov 21, 2012 9:50 AM   in reply to EncoreSufferer
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    Help anyone? Anyone doing flash DVD having similar issues?

     
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  • Stan Jones
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    2. Stan Jones,
    Nov 21, 2012 12:05 PM   in reply to EncoreSufferer
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    Sorry; I don't think I have not done a similar project in CS6. No time to play with it today; will try to find a moment.

     
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  • RSA 777
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    3. RSA 777,
    Feb 4, 2013 1:00 PM   in reply to EncoreSufferer
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    Did you ever get an answer or figure it out yourself?
    My DVD works fine, but my flash attempt is just the
    grey screen. Seems like lots of folks would be playing
    with flash from Encore and the grey screen seems

    to be a common issue. I'm trying to load it on a USB
    drive.

     
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  • Stan Jones
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    4. Stan Jones,
    Feb 4, 2013 3:15 PM   in reply to RSA 777
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    RSA: does your flash export play locally, but not on the USB?

     
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  • RSA 777
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    5. RSA 777,
    Feb 4, 2013 7:22 PM   in reply to Stan Jones
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    Hi Stan,

     

    No it does not, neither on my Apple or PC.

    The DVD plays fine though.


    Since DVDs are going away I'm really surprised
    more people are not playing with this. Hmmmm,
    maybe they are. Maybe I'm the only one scratching
    my head.

     


    I have a client who wants their videos on a USB,

     

    not a DVD, but they do want a DVD menu.

     

    Thanks,
    Rick

     
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  • Stan Jones
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    6. Stan Jones,
    Feb 4, 2013 8:25 PM   in reply to RSA 777
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    Local and web playback worked fine for me,  but I never tried USB. I'll try to get around to a CS6 test in the next few days.

     
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  • EncoreSufferer
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    7. EncoreSufferer,
    Feb 5, 2013 2:13 AM   in reply to Stan Jones
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    I am sorry to say that I never found a solution for this, It's unbelievable that the Encore dev team did spot this problem

    or simply didn't care. A simple test shows this grey screens, I am sure they would have done some test right?

     

    The only option would be to go back to CS5.5, since encore files are backwards compatible. In my case this wasn't posible

    since I started using the new futures of CS6 like auto-activate buttons..

     

    It really was a pianful expierence this whole Encore process.. it's just too good to be true (multioutputs)

     
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  • Stan Jones
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    8. Stan Jones,
    Feb 5, 2013 5:07 AM   in reply to EncoreSufferer
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    Did you file a bug report? If so, did you keep a copy of your description of the problem?

     
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  • Stan Jones
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    9. Stan Jones,
    Feb 5, 2013 6:39 AM   in reply to EncoreSufferer
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    Encore CS6 6.0.2.004, IE9, Win7


    Simple project, DVD NTSC, One menu with one button. One timeline. Menu first play, button linked to timeline.

    Output flash with flv (and again with f4v - same results), No template, keep with flash swf rather than streaming.

    Open index.html locally, must manually enable active content. Menu opens, movie plays. No grey screen.

    Copy entire folder to USB, same result; USB plays on a different PC also.

    Upload to web site; same result.

     

    Am I doing soething differently from either of you? Are you using templates?

     

    Factors related to flash security (for local and probably USB playback) can be problems. Various server settings can be problems for on line.

     
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  • RSA 777
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    10. RSA 777,
    Feb 5, 2013 7:17 AM   in reply to Stan Jones
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    Good morning Stan,

     

    I have tried with and without templates, flv and f4v, BUT, if you get a chance
    would you comment on ... must manually enable content?

     


    EncoreSufferer,

     


    In my case I have been frustrated beyond belief with Avid, FCP, Adobe
    and many more software titles. Eventually I discovered it was
    something simple I was or wasn't doing.

     

    That may not be the case with you. Sorry. In my case I've learned 
    the problem is almost ... almost always me.

     

    Rick

     
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  • Stan Jones
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    11. Stan Jones,
    Feb 5, 2013 7:59 AM   in reply to RSA 777
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    IE9 opens index.html and I get a popup "Internet Explorer has blocked this webpage from running scripts and ActiveX controls." with a button "Allow Blocked Content."

     

    There are a bunch of options in IE under internet options for how you allow/block scripts and activeX controls.

     

    I don't have firefox installed at the moment, and have tested only with IE9.

     
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  • RSA 777
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    12. RSA 777,
    Feb 5, 2013 2:26 PM   in reply to Stan Jones
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    No, I don't get anything saying that IE or Safari has blocked
    anything.

     

     

     

    I guess I will start over with different and very short videos
    and see if maybe size has something to do with it.

     

     

    Thanks for your efforts.

     

    Rick

     
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  • Stan Jones
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    13. Stan Jones,
    Feb 5, 2013 2:45 PM   in reply to RSA 777
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    This works for me (online):

     

    http://www.videoandcomputer.com/FlashTestCS6/index.html

     

    It does not prompt for activeX, since it is online rather than local.

     

    If it doesn't work for you, I think it is your browser settings.

     

    Edited

     
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  • RSA 777
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    14. RSA 777,
    Feb 5, 2013 9:05 PM   in reply to Stan Jones
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    Hi Stan,

     

    OK, I tried another project, much smaller, and it worked fine.
    I wonder if size makes a difference?

     


    At  least I have a start. Thanks.

    Now I need to make my own Encore flash templates.

     

    Thanks, Rick

     
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  • Stan Jones
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    15. Stan Jones,
    Feb 6, 2013 4:35 AM   in reply to RSA 777
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    Were you using one of the Encore flash templates?

     
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  • RSA 777
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    16. RSA 777,
    Feb 6, 2013 5:09 AM   in reply to Stan Jones
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    Good morning,

     

    Yes, I used a template, that's why I want to make my own. I'm hoping it's
    just a photoshop file.

     
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  • EncoreSufferer
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    17. EncoreSufferer,
    Feb 6, 2013 6:06 AM   in reply to Stan Jones
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    I can still see grey screens in this example, what should my browser settings be then? I am using chrome..

     
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  • Stan Jones
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    18. Stan Jones,
    Feb 6, 2013 6:10 AM   in reply to RSA 777
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    A flash template in Encore is just a jpg background and an html file that I suspect is used to build the exported index.html. The player controls are modified in an xml file (not the template).

     

    http://helpx.adobe.com/encore/using/exporting-projects-flash-format.ht ml

     

    I'll try to do some more tests.

     
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  • Stan Jones
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    19. Stan Jones,
    Feb 6, 2013 6:14 AM   in reply to EncoreSufferer
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    I can still see grey screens in this example, what should my browser settings be then? I am using chrome..

    Don't know chrome. It will have to do with allowing scripting/ActiveX controls. I only have this issue for local playback; not on line, when my internet security settings are for medum security.

     
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