Adobe Community: Create PDFs from Word mail merges

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1. derbrit,

Nov 21, 2012 8:10 AM in reply to Community Help

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I've been trying this for many hours and have posted my issue elsewhere on the site without success. When I use the Mail Merge in Word 2007 I get an error message of "MAPI Logon Unsuccessful cannot email mesages". I'm using MSMail, Vista SP2 and Acrobat X Pro. The documents are created and filed where I select but it stops at the email process. If I just do one record at a time using "Create and Attach to Email" MSMail opens correctly with the document attached. I had the problem when I needed to send a similar letter a year ago but had assumed that was because I had Acrobat IX. Not so. The amount of time I've spent trying to get it to work is probably more than if I had manually attached each letter to an email but I hate not being able to use a feature I've paid for! Can anyone help with this?

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2. Bill@VT,

Nov 21, 2012 6:19 PM in reply to derbrit

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I do not have an answer, but a short comment. You mention a feature you have paid for. Doing the PDF and e-mail for a single file meets what I see that was paid for. Your request for the mail merge is not necessarily out of the question, but I do not see it as a feature that was advertised (though I have been wrong before). It would be a useful feature for some folks and I hope you find a solution.

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3. Phillip Jones,

Nov 21, 2012 7:49 PM in reply to Bill@VT

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If your using a Mac The MAPI Plugin and the Browser Pluging do not work on Mozilla Products This could be a reason for the error.

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4. derbrit,

Nov 22, 2012 8:41 AM in reply to Phillip Jones

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As I said I'm using Vista SP2, not a Mac and Microsoft Mail not a Mozilla product. However, if there's an interaction between my browser (Internet Expolrer 9) and MSWord when trying to do the mail merge, I'm not aware of it and I should probably investigate that some more. Can you elaborate?

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5. derbrit,

Jan 23, 2013 12:44 PM in reply to Bill@VT

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The Acrobat PDFMaker COM add in for MSWord has a menu option of "Merge to Adobe PDF". The tool tip which comes up says "Merge document to PDF files and send them by email". To me that's a feature that was designed and incorporated and that I paid for and it's very frustrating that no one seems to know why it won't work..

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6. jofrogs,

Jan 25, 2013 1:22 AM in reply to Community Help

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I am mail merging into PDF, from Word 2010 using Adobe Acrobat 8. This works successfully once. But when I try and do it again it doesn't work and only gives me the error message: 'Acrobat PDFmaker was not able to merge the document.'

It fails after I have selected the folder. Any clues?

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7. Bill@VT,

Jan 25, 2013 4:39 AM in reply to jofrogs

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Don't know how you got it to work with that combination in the past. PDF Maker for AA8 is not compatible with OFFICE 2010.

In terms of mail merge, I am on a machine that has AA9 right now and indeed the Acrobat menu in WORD has the mail merge option. Since you say you can do the mail for a single mail of a document, then it is apparently something in the setup of the mail merge document. Unfortunately, it has been a long time since I have used mail merge in WORD and don't have much help to offer. It appears that it should work. In my case, it will probably fail on this machine since I have always had MAPI issues to be able to use a mail client from Acrobat. Hope someone that uses mail merge will drop by and help.

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8. marknmarkn,

Jan 25, 2013 5:02 PM in reply to Community Help

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Silly question, but is PDF Maker included in Adobe Arcobat? If so, in which versions?

TIA

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9. Bill@VT,

Jan 26, 2013 2:39 PM in reply to marknmarkn

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PDF maker has been included for versions since at least AA3 as I recall. In OFFICE 2010 it shows up as "Save As Adobe PDF" or under the Adobe menu with create PDF -- at least for the newer Acrobat versions. There are compatibility issues. As I mentioned, AA8 and AA9 allow printing from OFFICE 2010, but will not offer the functionality of PDF Maker. You need at least AA X for that. If you have a 64-bit OFFICE (or OS), then you also will need to be sure to update AA X.

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Creating, Editing & Exporting PDFs

Create PDFs from Word mail merges

Nov 21, 2012 8:10 AM

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