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Liza Carter
Currently Being Moderated

Why did my printer stop printing photoshop files?

Nov 21, 2012 12:25 PM

Tags: #problem #ink #print

All of a sudden, my Epson R2400 stopped printing photoshop CS5 files.  It prints files from other programs (apperture, mail, web) just fine.  The cartridge goes back and forth and the paper advances, but no  ink is applied.

 
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  • Currently Being Moderated
    Nov 21, 2012 1:00 PM   in reply to Liza Carter

    That means that information is going from Photoshop to the printer driver, but something has gone wrong after the image data leaves Photoshop.

     

    You can try resetting Photoshop's preferences (just in case some stale information is stuck in the printer setup).

    But after that, you'll need to talk to Epson to diagnose what is going wrong in the OS or driver parts of the print process.

     
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  • Currently Being Moderated
    Nov 21, 2012 4:21 PM   in reply to Liza Carter

    Most likely something changed in the driver during an upgrade of the OS or drivers, and Photoshop had old information left in preferences.

     

    Glad to hear you got it working.

     
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