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Trevor00000
Currently Being Moderated

RoboHelp 8 and Chrome

Nov 21, 2012 3:28 PM

Tags: #chrome #robohelp_8 #context_sensitive #rh_showhelp

We're using RoboHelp 8 to create html help files. These files reside on our server. Context-sensitive help is displayed by calling RH_ShowHelp().

 

In IE and FF, calling "RH_ShowHelp(0,'/help/help.htm>NoNavPane', HH_HELP_CONTEXT, 102)" opens a new window displaying the appropriate context-sensitive help page.

 

In Chrome, the same RH_SHowHelp call opens a new window with no content - url bar has "about:blank".

 

Is there a workaround for this issue in RoboHelp 8?  If not, is the problem corrected in later versions of RoboHelp?

 

Thanks in advance,

Trevor.

 
Replies
  • Currently Being Moderated
    Nov 22, 2012 7:13 AM   in reply to Trevor00000

    Just clarifying:

    Which flavour of help? CHM or WebHelp?

    Where's the server? LAN or Web server?

     
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  • Currently Being Moderated
    Nov 22, 2012 8:05 AM   in reply to Trevor00000

    We use Chrome here with RH8 but you have to start Chrome with an allow access statement:

     

    For example:

     

    c:\blahblah\chrome.exe" --allow-file-access-from-files

     

    We found if not the navigation panel is blank...

     
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  • Currently Being Moderated
    Nov 22, 2012 11:13 AM   in reply to Trevor00000

    So you're making WebHelp and placing it up on a web server - hmm..you shouldn't be running into any issues with Chrome's insane security paranoia change that they did a couple of years ago - that's the "local files access" thing mentioned in the other post. Are you all patched up on the latest RH8 version? You might try upgrading a copy of your RH8 project with the RH10 trial and see if that has any effect. Remember to do it on a machine that's not already running RH - not good to mix production and test machines.

     
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  • Currently Being Moderated
    Nov 22, 2012 11:18 AM   in reply to Jeff_Coatsworth

    Trevor

     

    It is your version of Rh. See Snippets \ Browsers on my site.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • Currently Being Moderated
    Nov 22, 2012 11:31 AM   in reply to Peter Grainge

    So that tweak should be included in any RH8 patch that's come out lately, right?

     
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  • Currently Being Moderated
    Nov 22, 2012 12:04 PM   in reply to Jeff_Coatsworth

    What recent Rh8 patch are you thinking  about?

     
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  • Currently Being Moderated
    Nov 22, 2012 12:25 PM   in reply to Peter Grainge

    Whatever the last RH8 patch was - recent being a relative term when dealing with old obsolete versions ;>)

     
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  • Currently Being Moderated
    Nov 22, 2012 1:11 PM   in reply to Trevor00000

    Did you check the lines that Peter was describing in that Snippet? What's you exact point version of RH8 (in Help > About)? Have you checked for any updates to your version (either through Help > Updates or the http://www.adobe.com/downloads/updates/ page)?

     
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  • Currently Being Moderated
    Nov 26, 2012 12:24 AM   in reply to Trevor00000

    @Trevor

     

    Sorry, I pointed you to my site without checking. I thought what I had there on this issue was Rh8 related but as you have realised it is Rh7 related.

     

    I don't know what is causing this but there is something I can do that may help if no one else has a solution. Create a new project with just a couple of topics and put the output on the same server. Does it behave the same way? If it does, see the Contact page on my site and send me that project. I will put the output on my server and see what happens. Also I will upgrade it and see if there is any difference.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • RoboColum(n)
    5,356 posts
    Oct 8, 2004
    Currently Being Moderated
    Nov 29, 2012 2:19 AM   in reply to Trevor00000

    Hi Trevor. When you get time please do post the details. I'm sure it will help someone in the future.

     
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