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Ruby62
Currently Being Moderated

Missing thumbnails in Elements 11 Organizer

Jan 11, 2013 4:39 PM

Tags: #photoshop #elements #11

I am endeavouring to instal Photoshop Elements11 on a new computer which is running Windows 8.  It will not download completely, telling me that I need to turn off other Adobe installations - when there are none running.  It also will not recognize many of my photos.  Help, please.

 

Message title was edited by: Brett N

 
Replies
  • Currently Being Moderated
    Nov 22, 2012 12:40 AM   in reply to Ruby62

    I'm a bit confused with your query. You mentioned you are facing problems downloading Elements 11 and that " It also will not recognize many of my photos ". Can you please specify what " It " refers to in the previous comment? You cannot use a product without downloading and installing the product.

     

    Thanks

    Nikhil

     
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  • Currently Being Moderated
    Nov 22, 2012 3:22 AM   in reply to Ruby62

    You've downloaded and installed the software sucessfully in this case. I'll move this discussion to the Photoshop Elements forum where others can help with your query on Organizer.

     

    Thanks

    Nikhil

     
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  • 99jon
    12,821 posts
    Jan 6, 2010
    Currently Being Moderated
    Nov 22, 2012 4:33 AM   in reply to Ruby62

    I would suggest rebuilding the thumbnail cache which sometimes gets corrupted.

    In Organizer click the menu:

    Help >> System info

     

     

    This will indicate the path to your catalog. The default name is usually My Catalog but it could be different if you have more than one catalog; so carefully note the file path.

     

     

    1. Close Organizer.

    2. Navigate to C: ProgramData/Adobe/Elements Organizer/Catalogs/My Catalog

    3. Find the file - thumb.5.cache

    4. Highlight the file and delete it but don‘t empty the recycle bin (yet).

    5. Re-start Elements Organizer

    6. Wait until all thumbnails have been re-generated.

     

    N.B. On Windows, the ProgramData folder may be a hidden system file - see this link, before starting, on how to reveal it:

     

    http://windows.microsoft.com/en-US/windows-vista/Show-hidden-files

    Click to view

     

    thumbs5.png

     
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  • Currently Being Moderated
    Nov 22, 2012 4:41 AM   in reply to Ruby62

    Hey Ruby62,

     

    Please try a couple of probable solutions:

    1. Right click on the hour-glass thumbnail and select Update thumbnail.

     

    2. Go to File >> Manage Catalogs >> Select your current catalog >> Optimize

    and File >> Manage Catalogs >> Select your current catalog >> Repair

     
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