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My photoshop elements 9 quits working wanting to send error reports

Nov 21, 2012 8:43 PM

My photoshop elements 9 stops working wants to send error reports. What can I do??

313 Views 3 Replies Latest reply: 18qwer, Dec 3, 2012 7:19 AM

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1. andaleebfatima1,

Nov 21, 2012 11:28 PM in reply to Tamaraphotos

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Is it Organizer or Editor that is crashing?
Is the crash consistent on all launches or it happens when you do certain steps?

Also, what OS you are working on?

Thanks
Andaleeb

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2. 18qwer,

Nov 22, 2012 12:20 AM in reply to Tamaraphotos

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Hi,

If it's Editor which is crashing, please try the following solutions:

Solution 1:
1. Close Elements.
2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Editor.
3. Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.

Solution 2: In case any network printer is attached try to launch without network or printer uninstall or make different printer as default.
Solution 3: Try launching with anti-virus off or removing PSE from conflicting list.

Solution 4:

On the drive on which you have installed PSE,on my machine it is on C:

Go to C:\Program Files\Adobe\Photoshop Elements 9\Locales\<locale>\Plug-Ins\Import-Exportand you will find twain plug-in. Remove that plug-in from that location and copy it somewhere else.

Now launch PSE and check if it works.

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3. 18qwer,

Dec 3, 2012 7:19 AM in reply to Tamaraphotos

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Are you able to resolve your issue??

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