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Tamaraphotos
Currently Being Moderated

My photoshop elements 9 quits working wanting to send error reports

Nov 21, 2012 8:43 PM

My photoshop elements 9 stops working wants to send error reports.  What can I do??

 
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  • Currently Being Moderated
    Nov 21, 2012 11:28 PM   in reply to Tamaraphotos

    Is it Organizer or Editor that is crashing?

    Is the crash consistent on all launches or it happens when you do certain steps?

     

    Also, what OS you are working on?

     

    Thanks

    Andaleeb

     
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  • Currently Being Moderated
    Nov 22, 2012 12:20 AM   in reply to Tamaraphotos

    Hi,

     

    If it's Editor which is crashing, please try the following solutions:

     

    Solution 1:

    1. Close Elements.

    2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Editor.

    3. Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.

     

    Solution 2: In case any network printer is attached try to launch without network or printer uninstall or make different printer as default.

    Solution 3: Try launching with anti-virus off or removing PSE from conflicting list.

     

    Solution 4:

     

    On the drive on which you have installed PSE,on my machine it is on C:

      

    Go  to C:\Program Files\Adobe\Photoshop Elements  9\Locales\<locale>\Plug-Ins\Import-Exportand you will find twain  plug-in. Remove that plug-in from that location and copy it somewhere  else.

      

    Now launch PSE and check if it works.

     
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  • Currently Being Moderated
    Dec 3, 2012 7:19 AM   in reply to Tamaraphotos

    Are you able to resolve your issue??

     
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