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frostedGSXR
Currently Being Moderated

InDesign CS5 crashes EXC_BAD_ACCESS (SIGBUS)

Nov 22, 2012 7:26 PM

Tags: #cs5 #crash #indesign #cs6 #bad_access

We have a file with 100 pages that starts acting odd [images missing] and then when a page is deleted a "Serious Error" occurs and InDesign crashes. 

This is repeatable on 3 separate machines and also occurs in CS6.

 

The apple error shows:  EXC_BAD_ACCESS (SIGBUS)

and

KERN_PROTECTION_FAILURE

 

Can anyone help ? 

 

I tried resetting the preference files as outlined here:

http://forums.adobe.com/message/4301773

 

The error persists and is repeatable everytime on multiple machines.

 

Please advise.

 
Replies
  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Nov 22, 2012 7:33 PM   in reply to frostedGSXR

    Need more detail. Can you upload the full crash report to http://pastebin.com/ and post a link here? Pretty much any crash will say KERN_PROTECTION_FAILURE, it's the details later that help narrow it down.

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Nov 22, 2012 11:39 PM   in reply to frostedGSXR

    ~/Library/Logs/DiagnosticReports.

    You can also get there through Console.app.

     
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  • Currently Being Moderated
    Nov 23, 2012 11:48 AM   in reply to frostedGSXR

    First try updating your ID to 8.0.1.

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Nov 23, 2012 1:19 PM   in reply to frostedGSXR

    Thanks for this, I have pasted the info here

    OK. Larry's advice is good, but there are specific things to glean from your crash report. They may be like a wild-goose chase though:

     

    1   PublicLib.dylib                    0x016d2405 ProtectiveShutdown::~ProtectiveShutdown() + 17

     

    This indicates that you should look at ~/Library/Caches/Adobe InDesign/ Version 8.0/en_US/InDesign Recovery/ProtectiveShutdownLog and see what it says (or upload to pastebin). It may or may not be particularly helpful...

     

    With respect to your actual document, have you tried exporting to IDML and opening that?

     

    Also, have you tried attempting to divide-and-conquer to find the source of the problem? Try using Pages (panel menu) > Move Pages to move document pages to a new document, and see if that helps you find the source of the problem.

     
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