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jordrengerve
Currently Being Moderated

relocation of by ADOBE ID

Nov 23, 2012 2:58 AM

Tags: #location #adobe_id #purchase #relocation

I can't purchase a product because my ADOBE ID was created in France and I now leave in Belgium. During the purchase it tells me I am not in teh right country.

 

i can't create a new ADIBOE ID as I have a single email and it tells me another ADOBE ID is already connected to this email.

 

How can I relacote the ADOBE ID to belgium or create a new one. Can you delete my current ADOBE ID so that I can recreate it.

 
Replies
  • Currently Being Moderated
    Nov 23, 2012 4:19 AM   in reply to jordrengerve

    Contact support by phone and have them flip the right switches.

     

    Mylenium

     
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  • Currently Being Moderated
    Nov 23, 2012 7:02 AM   in reply to jordrengerve

    I just checked and it seems the actual support pages redirect to the neighboring countries, i.e. to France for French Belgium and The Netherlands for Dutch/ Flamse. Perhaps you should try those phone numbers. Other than that you might consider asking P.E.Courtejoie in a PM if he knows what to do and who to contact. He is, after all, a fellow Belgian.

     

    Mylenium

     
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  • Currently Being Moderated
    Nov 24, 2012 11:13 AM   in reply to jordrengerve

    I found some phone numbers here

    http://www.adobe.com/nl/support/contact/

     
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  • Currently Being Moderated
    Nov 26, 2012 12:07 AM   in reply to Ronald Keller

    You have been of great help.

     

    I finally managed to contact somebody on the chat who meant to be of great help and managed to relocate my ADOBE ID by delting/recreating. Then the trouble of managing to purchsaing started. I had to try 4 time to purchase a product (trying with FF, Chrome, IE) but I had to wait for a Saturday  morning quiet bandwidth time I guess to managed to get through it, i kept on gettting Error 404 errors, can you believe this ?

     

    Whatever all this is done, thanks for your great help too. You were very kind and understanding.

     

    Jord.

     
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