Using Uberconference with Adobe Connect

[Grego]

Hi Everyone

I have been beating my head against the ball trying to set up Uberconference to work with Adobe Connector.

I have tried to set it up as an Audio Provider -- but I just can't figure out how to set up the dial-in steps properly.

Has anyone out there used Uberconference -- or any other 3rd party audio conferencing provider -- successfully.

Help is much appreciated!

Greg

[Jorma_at_CoSo]

The dial in process would be exactly the same as if you were dialing into the bridge as a participant. Most of the time it needs the following steps.

Phone number:           800-555-5555

Delay:                        3000 ms

DTMF: (passcode)     123456#

Delay:                        3000ms

DTMF:                      1 or # (for a roll call or to join the bridge)

However if the provider is not using a SIP compliant bridge, the Universal Voice tool will fail upon attempting to dial out.

Also, for the hosted environment, the phone bridge must have a toll-free number.

[Grego · Accepted solution]

THIS TOOK CARE OF THE PROBLEM!!!

Thank you so much for your help Jorma.

Greg

[Krismastrees]

I'm thinking about using UberConference as the audio provider for Adobe Connect. Do I understand correctly from your response that I must have a toll-free number with UberConference in order to use it with AdobeConnect?

Having a toll-free number is an additional $10/month at UberConference, so it definitely affects the price of the service.

[Annkiit]

Hi Kris,

Yes, for the hosted environment the number should be toll-free.