I am attempting to check for updates using the Adobe Application Manager on Windows 8 and I get this error:
The update server is not responding. The server might be offline temporarily, or the Internet or firewall settings may be incorrect.
I have seen this error before on Windows 7 and remembered that I needed to disable the Microsoft Virtual WiFi Miniport Adapter. I navigated to the correct place but the Miniport Adapter was not there. After a bit of searching across several forums I saw a recommendation to change <logLevel>2</logLevel> to <logLevel>10</logLevel>. I attempted that and again it still did not work. I have also tried disabling my anti-virus protection and disabling Windows Firewall. Neither worked.
I am not sure what else to try or do at this point.
Are there any other recommendations to solve this issue?
I am running Windows 8 Pro using the Creative Cloud Version of CS6.
Thanks for the link. I followed the KB Article referenced in your link but everything checks out fine. I am on a WiFi connection but I do not have the ability to switch to a wired connection with my current setup.
Also no other programs in Windows as far as I can tell are having the issue.
Does anyone have any idea what I can do? I spoke with Adobe Support via chat and was told I must call to speak with someone. When I called I was told the wait was more than 2 hours! I told the system to call me back when it was my turn. In the mean time does anyone have any idea so I can avoid the nightmare of Adobe Support?
I have the same problem, and the other solutions listed don't apply or don't work. Update through Photoshop or Bridge gives the same update server error.
I am running Window 8 pro (update but as a semi-clean install) and have uninstalled Photoshop CS6, reinstalled using the administrator settings (right click to install as administrator). I have installed the the 220.127.116.11 update like this too. Possible factors for me could be:
1. using a different adobe id between lightroom install and photoshop install, and those id's being associated with different countries, and now being in a third country . (Adobe, you make buying your software a NIGHTMARE in a multi-country scenario). Update - although I have been using these two id's for years, Adobe just sent an email to confirm my "recently created" Adobe ID - wierd.
2. Having Windows 7 on another hard drive on the system. Note that for the install of Windows 8 Pro I installed with only one hard drive connected, then later connected my three other internal hard drives. I don't get a dual boot option; I have to change the bios boot order to run Win 7.
3. Another possible factor is my first download of CS6 was corrupted, a couple of times, and only after downloading the whole thing again was I able to install properly.
I had help from an Adobe employee through a Connect session and was able to solve my issue. It required replacing the Adobe Updater Files.
I do not know exactly what was changed but I was told that an update would be released "shortly" that should resolve the issue.
PROBLEM RESOLVED!!! I FINALLY FOUND THE SOLUTION!!!
~For Windows 8~
1) Under Control Panel, navigate to the top right search bar and type in "device manager"
2) Click on "Device manager" after the search
You should see a tree-like map of your devices in the new window
3) Navigate: view>show hidden devices
4) Under "Network adapters", right click on the "Microsoft Wi-fi Direct Virtual Adapter" and select disable.
5) Run updates for your Adobe software on your Windows 8 machine and VOILA!!
Kipedias: On my Windows 8 machine there is no "Microsoft Wi-Fi Direct Virtual Adapter", but there is a "Microsoft Hosted Network Virtual Adpater". So, with some trepidation, I Disabled it, and yes, PS Update works now, so your suggestion does work. Thanks. However, my only concern now is what is what I disabled, and whether this disabling will somehow affect some functionality in my machine. Anyone knows?
Glad I could help!
However about your question and concern... I'm not very sure about it.
Actually if you look at many other discussions about this "update server not responding" issue, the main solution would be here: http://helpx.adobe.com/creative-suite/kb/error-update-server-repsondin g-cs4.html
However, this solution seems to ONLY work for windows 7, and in Windows 8, I don't think you can locate the "Microsoft Virtual WiFi Miniport Adapter" under the "Network and Sharing Center" like in Windows 7.
Hence, I accidentally stumbled upon the solution for Windows 8 while playing with some of my computer settings and saw the "Microsoft Virtual WiFi Miniport Adapter" under "Device manager".
Awesome! Thanks for sharing =>
@j.urena - Here is more information from Microsoft as to what Microsoft Hosted Network Virtual Adapter is for. I believe that most users will be fine without this but I cannot say that 100%.
Adobe released an updated AAM for Creative Cloud (not sure how it effects non-CC apps). You can read the blog post for more info. The blog post contains links to download the updated AAM if you cannot connect for the update.
Note: I do not know if this will solve the update issues with Windows 8.
I couldn't locate the Microsoft Virtual Adapter in my Network and Sharing or in Device Manager to disable. So I searched the web and found the following link that resolved the issue of locating it:
Once I followed the enabling instructions I then went back to Network and Sharing where I was then able to disable the adapter. And like magic I was able to receive CS6 updates.
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