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Why can't I view my video?

Nov 24, 2012 5:46 PM

Tags: #cs6 #codec_missing_or_unavailable #xf_files

I am new on PP CS6 (trial version). When I try to import my video file (.mov from a Canon XF professional movie camera) it tells me "codec missing or unavailable".  What codec do I need to fix this, or is there something else I can do to remedy this proble? I was thinking I might be able to convert these files to H264 files.  Is this true?  will it help?  The files are substantial in size (17-22 gigs) each - there are four.


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