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Help!My Acrobat XPro crashed after I downloaded a pdf file but it saved itself as .ASPX

Nov 25, 2012 10:08 AM



As said, I downloaded a pdf file from web and liked to save it , but it saved itself as .ASPX. I was unaware of this, then I found the saved files could not be opened by XPro, and within second, the XPro failed to boot up.

I uninstalled the program, used the cleaning software, and tried to reinstall Acrobat X again. But this time, it did not work!

Very frustrated!! The disk showed that I had the XPro installed and did not enable reinstallation.

Please help, my assignment due day is coming!!!


Attached the summary report:-


installation error 26nov2012.jpg

Many thanks in advance!




  • Currently Being Moderated
    Nov 25, 2012 11:28 AM   in reply to hkjhht

    From the screen shot of your install log it appears you received a 1603 error.  Please try the steps listed in Error 1603 | Install | CS5 products - ts.html.


    You may also want to review your install logs in greater detail by following the steps listed at Troubleshoot with install logs | CS5, CS5.5, CS6 - -cs5.html.


    Finally your initial issue sounds more like an issue with the site you were trying to download the PDF from.  Instead of offering you a PDF they offered you an ASPX file.  I would try a different web browser once you have Acrobat reinstalled.  It is either an issue with the site or your web browser.  Try a different web browser if the problem continues.

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