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ejpennington
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OS Re-install - cannot activate

Nov 25, 2012 4:39 PM

Tags: #activation_problem

I installed Win 7 and figured activation would recognize MAC address and allow me to activate.  Doesn't work.  What can I do?

 
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  • Currently Being Moderated
    Nov 25, 2012 5:57 PM   in reply to ejpennington

    Going back a step.

     

    Which Adobe product are you trying to install? Mac or Windows version of that product?

     

    Are you trying to install on Win 7?

     

    Is it a Creative Cloud product or the traditionally licensed version?

     
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  • Currently Being Moderated
    Nov 26, 2012 2:51 AM   in reply to ejpennington

    The activation is not based on the MAC address. It's genuine cryptography. If you reinstallyour OS, as a result the keys will be wiped and an activation be lost. Call support to reset activations server-side.

     

    Mylenium

     
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