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OS Re-install - cannot activate

New Here ,
Nov 25, 2012 Nov 25, 2012

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I installed Win 7 and figured activation would recognize MAC address and allow me to activate.  Doesn't work.  What can I do?

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Community Expert ,
Nov 25, 2012 Nov 25, 2012

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Going back a step.

Which Adobe product are you trying to install? Mac or Windows version of that product?

Are you trying to install on Win 7?

Is it a Creative Cloud product or the traditionally licensed version?

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LEGEND ,
Nov 26, 2012 Nov 26, 2012

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The activation is not based on the MAC address. It's genuine cryptography. If you reinstallyour OS, as a result the keys will be wiped and an activation be lost. Call support to reset activations server-side.

Mylenium

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