Skip navigation
Currently Being Moderated

OS Re-install - cannot activate

Nov 25, 2012 4:39 PM

Tags: #activation_problem

I installed Win 7 and figured activation would recognize MAC address and allow me to activate.  Doesn't work.  What can I do?

  • Currently Being Moderated
    Nov 25, 2012 5:57 PM   in reply to ejpennington

    Going back a step.


    Which Adobe product are you trying to install? Mac or Windows version of that product?


    Are you trying to install on Win 7?


    Is it a Creative Cloud product or the traditionally licensed version?

    Mark as:
  • Currently Being Moderated
    Nov 26, 2012 2:51 AM   in reply to ejpennington

    The activation is not based on the MAC address. It's genuine cryptography. If you reinstallyour OS, as a result the keys will be wiped and an activation be lost. Call support to reset activations server-side.



    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (1)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points