Skip navigation
Crescent59
Crescent59
Currently Being Moderated

Program crashes whenever I save. CS4 Version. Please Help.

Nov 26, 2012 1:17 PM

Tags: #cs4 #illustrator #problem #pdf #files #crash #saving #crashes #opening

Okay, so the detials is whenever I try to save a file (even if I start a new file), the program only saves a portion of it.... as a pdf (so there is no layers and not a true illustrator.ai document) and it will sometimes crash on me.
I also have a hard time opening (existing) files up. I double click on them... I left click, use the "open with..." option... the best option is to use the file-->open file, but that only works half the time.

I tried uninstalling/re-installing Illustrator, and that doesn't work...
Adobe refuses to help me since I don't have the latest version: CS6....  -. __-.

If you know anything that may help, please let me know.

Thank you.

 

(also using a MAC two btw... if that helps...)

547 Views   4 Replies   Latest reply: Crescent59, Jan 9, 2013 2:03 PM
 
Replies
  • [scott w]
    Currently Being Moderated
    1. [scott w],
    Nov 26, 2012 1:20 PM   in reply to Crescent59
    Report

    What operating system?

     

    Saving locally or the a network?

     

    Have to reset Illustraotr preferences? (Unisntalling and reinstalling does not do this)

     
    |
    Mark as:
  • Crescent59
    Currently Being Moderated
    2. Crescent59,
    Nov 26, 2012 5:32 PM   in reply to [scott w]
    Report

    I have Mac OS X version 10.5.8

     

    and I save on my computer/laptop (such as desktop, files, etc...)

     

    how do I reset preferences?

     
    |
    Mark as:
  • Crescent59
    Currently Being Moderated
    3. Crescent59,
    Jan 5, 2013 9:39 AM   in reply to Crescent59
    Report

    So I have tried re-setting my preferences using this way http://forums.adobe.com/message/3073895?tstart=0
    and I also uninstalled the program (clicking the option to uninstall preferences)... but those don't seem to work. My program keeps crashing whenever I try to save or will only save a "flat" pdf format.

     

    Anyone else have any ideas?

     
    |
    Mark as:
  • Crescent59
    Currently Being Moderated
    4. Crescent59,
    Jan 9, 2013 2:03 PM   in reply to Crescent59
    Report

    So I just want to post that "I" was able to slove the issue (and I'll post my solution in case anyone else may be having this problem...)

     

    I went to the mac store today and it turns out that I had somehow changed the default  program to open my .ai files up... Like, whenever I tried opening the saved file up, it would open it up as a pdf file (or if I tried opening it from Illustrator, nothing happend or sometimes it would crash).

     

    To fix this, all I had to do was right click on the file, go to get more info (or apparently press command "i") and down where it says "open with" select adboe illustrator. This will change the file to the correct .ai format and save all future files as the correct .ai format as well. If you just try to right click the file and click "open with" and select illustrator, the file will not open.

     

    Hope this helps someone in the future... sure gave me a headache.
    and thank you adobe. I'm glad I can go to an apple store and get help for free on one of YOUR products.

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points