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alvarow
Currently Being Moderated

Error 102 while opening Edge Inspect

Nov 26, 2012 12:57 PM

Tags: #windows_7 #crashing_when_loading #adobe_edge_inspect

While trying to open Edge Inspector on Windows 7 (64bit), I get following error:

 

 

Error -102 when loading url https://browserlab.adobe.com/en-us/shadowlogin.html

 

 

I tried opening that on a browser as well, and get a spinning wheel ...

 

any clues?

 
Replies
  • Currently Being Moderated
    Nov 26, 2012 1:18 PM   in reply to alvarow

    We're not sure at this point. We think it may have something to do with the back end sign in system we're using, but are investigating. Thanks for lettting us know, we'll respond here when we know more.

     
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  • Currently Being Moderated
    Nov 27, 2012 10:27 AM   in reply to alvarow

    No news yet. At this point it only seems to be affecting you... we haven't heard any other reports of it and can't reproduce the issue ourselves.

     

    Can you try going to https://creative.adobe.com/ and logging in there directly from your browser and see if that works? Let us know if you see any unexpected messages when you do that.

     

    Are you a new Edge Inspect user and this has been happening for you since you installed or had you been using Edge Inspect successfully up until this started happening? If you had used it before, can you think of anything that's changed since then, either with your account status or with your Edge Inspect installation?

     

    Mark

     
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  • Currently Being Moderated
    Nov 27, 2012 1:16 PM   in reply to alvarow

    We've definitely tested on Win 7 x64.

     

    To be clear, you've never been able to use Edge Inspect successfully?

     

    Yes, if you go directly to that URL, the endless spinner is expected. It's the 102 error that's troubling, not the spinner.

     
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  • Currently Being Moderated
    Nov 27, 2012 3:06 PM   in reply to alvarow

    We shouldn't be using any other port. Is it possible that machine has a firewall blocking our app from logging in?

     
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  • Currently Being Moderated
    Nov 29, 2012 12:35 PM   in reply to alvarow

    That's very possible, I'm not sure we've ever testing with a proxy setup. I'll pass this along and see what we can find out. Are you good to go with the workaround of using your other computer you installed on, or is this blocking you?

     
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  • Currently Being Moderated
    Nov 30, 2012 11:13 AM   in reply to Mark Rausch

    I'm actually getting the following error:

     

    Error -130 when loading url https://browserlab.adobe.com/en-us/shadowlogin.html

     
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  • Currently Being Moderated
    Nov 30, 2012 4:00 PM   in reply to sschwartz_1964

    sschwartz_1964, are you also accessing the internet through a proxy server?

     
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