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rmattbill1
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Can't create albums in Elements 11

Nov 27, 2012 1:42 AM

Tags: #albums #failure #problems #album #premiere_elements_11 #photoshop_elements_11 #elements_organizer_11

I purchased Premiere Elements and Photoshop Elements together right when they were released. Everything is going great, except I can't create albums in the Organizer. If I click the plus buttom it will allow me to make an Album (top) category, but when I try to create albums in that category, it opens a sidebar on the right that says "Add to New Album" (replacing the Tags/Information sidebar). It gives me the option to type in a name, select a category, and drag media to the pane. I do those three things and nothing happens. No album is created, there's no way to close the sidebar, and all the top tool bar items are greyed out (Import, Media, People, Places, Events, Create, Share). Hitting return or escape does nothing, and I can't try to create another album because the green plus is greyed out. I can still open my photos and videos, but the option to edit them in Photoshop Elements or Premiere Elements is also greyed out.

 

I'm using a new Macbook Air with Mountain Lion 10.8.2.

 

Thanks in advance for the help!

422 Views   5 Replies   Latest reply: Bill Hunt, Nov 27, 2012 2:04 PM
 
Replies
  • Steve Grisetti
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    1. Steve Grisetti,
    Nov 27, 2012 5:28 AM   in reply to rmattbill1
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    Do you click the Done button when you're done?

     

    You're on a Macbook Air, which has a pretty small monitor screen. (Some have as little as 800 or less vertical screen resolution.) If your screen resolution is less than 1280x1024, it's possible you can't see the entire program's interface.

     
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  • rmattbill1
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    2. rmattbill1,
    Nov 27, 2012 11:12 AM   in reply to Steve Grisetti
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    That was the problem! The "Done" button and I just made acquaitances thanks to some help from my external monitor. Thanks, Steve!

     
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  • Bill Hunt
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    3. Bill Hunt,
    Nov 27, 2012 1:00 PM   in reply to rmattbill1
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    Very glad that Steve had your answer, and thank you for marking the thread as Answered, and Steve's Reply as Correct.

     

    Adobe uses the data from Correct and Helpful, to improve the forums, and to also take to "management," when funding times come around. It also helps those, who come upon a thread, from a Search, to know what the answer was.

     

    Well-done,

     

    Hunt

     
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  • rmattbill1
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    4. rmattbill1,
    Nov 27, 2012 1:03 PM   in reply to Bill Hunt
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    Absolutely! No point in posting a question in a forum marked "Community"

    if it doesn't help other users. It would also be a poor use of Steve's

    time but now, hopefully, one answer can help a lot of people. Kudos to

    everyone who puts in the time to help others!

     
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  • Bill Hunt
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    5. Bill Hunt,
    Nov 27, 2012 2:04 PM   in reply to rmattbill1
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    For only three posts, you certainly understand how forums work, and that is greatly appreciated.

     

    Too often, users drop by, ask a question, get Replies, and we never see them again.

     

    Later, others will find that thread, usually via a Search, and have the same question, or problem, but what they do not know is if any of the Replies helped the OP. You took care of that nicely.

     

    Also, it helps the responders know that their Replies did help, and that is important, as we might be faced with a similar question in the future, and not know if our ideas were helpful.

     

    Thank you,

     

    Hunt

     
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