Upgraded my MacbookPro recently. I saw previous answer to margiemzzz on Sept 4, but I cannot find (don't know where to look) for (username>library>preferences) or the items to delete. Please help.
Message title was edited by: Brett N
If you asking about deleting the preferences file in PSE, then here is the location
"Users/[USERNAME]/Library/Preferences/Adobe Photoshop Elements 11 Paths" . Delete everything in this folder and then relaunch Editor to see if its working.
The only "user" area I have is to change password. HOW DO I FIND USERS? There is no "username" There is no library associated with photoshop preferences. The only libray folder I have has font collections. There are no references to photoshop elements (plist, paths, settings). I could not find Are you sure the information relates to Apple MacBook Pro?
Press shortcut "Ctrl + Shift+G" to open the Go to folder dialog box. Enter ~/Library in the text box and then migrate to the folder Library/Preferences/Adobe Photoshop Elements 11 Paths and delete everything there.
Here is the concerned reply -
Reinstalling doesn't delete the preferences and it's very important in lion and mountain lion to remove the prefs after a major version upgrade, like 10.6 to 10.7 or 10.7 to 10.8.
Go to your username>library>preferences and delete:
Adobe Photoshop Elements 10 paths
Adobe Photoshop Elements 10 settings
and any lockfiles with the same names.
That library is hidden in 10.8. To see it, in the finder click the Go menu and hold down the option key. It will appear below the little house for your user account. While you're in there go to the Saved Application States folder and delete everything for PSE.
It wouldn't hurt to repair permissions, either.
From the post : http://forums.adobe.com/message/4679169
"Ctrl + Shift+G" does not do anything. If I'm in "Finder" for instance, it takes be to any item that starts with "G". I then tried "Command + Shift + G" and that took me to FINDER with a field to enter something, but no USER field when entered.
In Finder, I went to "GO", held down 'option' key, scrolled down to "Library" and then preferences within that area. I was able to delete the Elements 10 plist, paths, and settings. I cannot find the Saved Application States folder. Is it somewhere else?
Barbara, I just wanted to say thank you. I guess I had a mental block finding the "GO" location.
An update to my probelm. I was able to do everything you suggested and it still didn't work. So--- I went back to your original answer to margiezzz Sept 5 2012 and went in and added another account. This worked. I think I should mention for anyone else with the problem that the new account had none of my personal files in it. As it also worked with the old account, this is what I use. One good thing about this - I got to know my Mac a little better - coming from a Microsoft background, it was interesting. Again, thank you for your help.
Sure. Make sure you're logged in to your original account, then go where you were (system prefs>users and groups. If the padlock at the bottom of the screen is closed, click to unlock it, and give your OS X account password. In the list on the left side, click the name of the account you want to delete, then click the minus button below the list.
You will be asked how you want to delete: Delete Immediately does away with the account completely, or you can choose to have any files you created in the new account transferred to your own account. Be sure to lock things back up by clicking the lock again when you finish.
Let me know if you need more help.