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janp1227
Currently Being Moderated

Elements 10 does not after installing Mountain Lion upgrade

Jan 11, 2013 4:34 PM

Tags: #apple #crashes #elements_10

Upgraded my MacbookPro recently.  I saw previous answer to margiemzzz on Sept 4, but I cannot find (don't know where to look)  for  (username>library>preferences) or the items to delete.   Please help. 

 

Message title was edited by: Brett N

 
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  • Currently Being Moderated
    Nov 27, 2012 3:29 AM   in reply to janp1227

    If you asking about deleting the preferences file in PSE, then here is the location

     

    "Users/[USERNAME]/Library/Preferences/Adobe Photoshop Elements 11 Paths" . Delete everything in this folder and then relaunch Editor to see if its working.

     
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  • Currently Being Moderated
    Nov 27, 2012 4:12 AM   in reply to janp1227

    Press shortcut "Ctrl + Shift+G" to open the Go to folder dialog box. Enter ~/Library in the text box and then migrate to the folder   Library/Preferences/Adobe Photoshop Elements 11 Paths and delete everything there.

     
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  • Currently Being Moderated
    Nov 27, 2012 4:17 AM   in reply to janp1227

    Here is the concerned reply -

     

    Reinstalling doesn't delete the preferences and it's very important in lion and mountain lion to remove the prefs after a major version upgrade, like 10.6 to 10.7 or 10.7 to 10.8.

     

    Go to your username>library>preferences and delete:

     

    com.adobe.PhotoshopElements.plist

    Adobe Photoshop Elements 10 paths

    Adobe Photoshop Elements 10 settings

    and any lockfiles with the same names.

     

    That library is hidden in 10.8. To see it, in the finder click the Go menu and hold down the option key. It will appear below the little house for your user account. While you're in there go to the Saved Application States folder and delete everything for PSE.

     

    It wouldn't hurt to repair permissions, either.

     

    From the post : http://forums.adobe.com/message/4679169

     

    Thanks

    Andaleeb

     
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  • Currently Being Moderated
    Nov 27, 2012 6:42 AM   in reply to janp1227

    In the Finder, look for the Go menu:

     

    Screen Shot 2012-11-27 at 9.37.57 AM.png

     

    Click it to open it, but don't let go of the Mouse button. While holding it down, press the option key and you will see the library appear below your user account.

     
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  • Currently Being Moderated
    Nov 27, 2012 12:47 PM   in reply to janp1227

    It's in that library, but not in the preferences folder. Sorry if that wasn't clear:

     

    Screen Shot 2012-11-27 at 3.47.24 PM.png

     
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  • Currently Being Moderated
    Nov 28, 2012 5:34 AM   in reply to janp1227

    If it works in your old account, you can now delete the new one. Let me know if you need help doing that.

     
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  • Currently Being Moderated
    Nov 28, 2012 7:50 AM   in reply to janp1227

    Sure. Make sure you're logged in to your original account, then go where you were (system prefs>users and groups. If the padlock at the bottom of the screen is closed, click to unlock it, and give your OS X account password. In the list on the left side, click the name of the account you want to delete, then click the minus button below the list.

     

    Screen Shot 2012-11-28 at 10.49.26 AM.png

     

    You will be asked how you want to delete: Delete Immediately does away with the account completely, or you can choose to have any files you created in the new account transferred to your own account. Be sure to lock things back up by clicking the lock again when you finish.

     

    Let me know if you need more help.

     
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  • Ivan David
    135 posts
    Jun 9, 2010
    Currently Being Moderated
    Jan 7, 2013 12:05 AM   in reply to janp1227

    Hi,

     

    Just thought this might help - here's a matrix that lists out Photoshop Elements and Operating System versions: http://forums.adobe.com/message/4527508.

     

    Cheers,

    David

     
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