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appleshed
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Elements 10 install will not work from CD

Nov 27, 2012 1:32 PM

1st install was not complete-would not work. Uninstalled completely, even regedit.-no trace left. rebooted of course. but it will not install. it wants to uninstall non-existing elements 10.

what to do?

 
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  • Currently Being Moderated
    Nov 27, 2012 2:21 PM   in reply to appleshed

    To clarify when the uninstall was unsuccessful did you then delete the application folder and go into your registry and try to remove all entries related to Adobe?

     
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    Nov 27, 2012 2:58 PM   in reply to appleshed

    Any chance that you backed up your registry prior to manually editing it?  If so please do so.

     

    You can also try running the CS Cleaner tool to attempt to detect any remaining registry entries and try to remove them.  You can find details regarding the use of the CS Cleaner tool at CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation -problems.html.

     
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    Nov 28, 2012 8:05 AM   in reply to appleshed

    The cleaner tool should be able to detect Elements 10.  It will really depend on if there are still remaining registry entries or not.

     

    Could you please provide the exact error message which you receive when you install?

     

    You are also welcome to contact our chat support at http://adobe.ly/yxj0t6.  Considering the modifications you have made to your registry it maybe best if you are able to work with a technician one on one.

     
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  • Currently Being Moderated
    Nov 28, 2012 8:48 AM   in reply to appleshed

    For Error 2343 you will want run the Microsoft FixIt tool to remove the remaining installation.  You can find additional details at "Error 2343.Specified path is empty" | Install | Photoshop Elements 10 | Windows - http://helpx.adobe.com/photoshop-elements/kb/error-2343-specified-path -empty.html.

     
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    Nov 28, 2012 11:21 AM   in reply to appleshed

    Activation will happen automatically.  If you have previously activated on this computer then the same activation will likely be used.  If for some reason you do exceed the amount of allowable activations then please contact our support team and they can resolve your difficulties.

     
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