After updating my Adobe Acrobat program, I noticed that McAfee Security Plus had been installed on my computer. I immediately uninstalled the software since I use other Virus protection software, but it has permanently screwed up my Ethernet network connection. I have since researched the problem on the MacAfee Community Forms and there are literally THOUSANDS of others who have had the same problem with McAfee. I have tried all the suggested solutions posted and none of them worked – my Internet connection (via the built-in Ethernet port) has been permanently destroyed. Note that I have tried a Wi-Fi USB card which works flawlessly. NOTE: McAffe is UNINSTALLED but my network card is still screwed up.
Since Adobe installed this software with the Acrobat update, I want to know how Adobe will be compensating customers whose computers they screwed up with the destructive software they included inside their trojan horse called Adobe Reader X download?
Thank you for pointing out the obvious which, in hindsight, I should have done to avoid this mess. ADOBE, on the other hand, should have the box UNCHECKED as a default for users, like myself, who just want to get through upgrades as quickly as possible and don't see the checkbox.
Now that we have clarified what I did, I'll tell you what McAfee did to my Ethernet before I could uninstall it. They permanently destroyed it. The McAfee website is flooded with comments and with complaints that match mine. All the fixes posted do not work on my computer. I hold Adobe responsible for this mess since I never wanted McAfee installed and it was the version from your website that did this damage.
I have spent too many hours trying to fix this myself. I posted the message to ask you how you propose to remedy the problem on my computer or, failing that, when you will be sending me a check to purchase a new computer I can use to surf the Internet again.
Sent from my iPad
Sorry, Claudio. This is the first time I've used this forum. I haven't been able to find a direct email address for Adobe, preferably one that goes to their big Ottawa office in Canada.
Sent from my iPad
Will post McAfee link when I'm back home. Try this one:
Sent from my iPhone
Try a google search on
mcaffe ethernet problem
The first link under the paid advertising will take you to the article "McAfee antivirus update causes problems for home and enterprise customers" on the Network World website.
Sent from my iPhone
I easily found this August article on a previous similar occurrence:
Don't miss McAfee's response in the Comments section...
Nothing from this post works on my computer - and I haven't found anything from other posts that work either. Note the message at the top of McAfee Virtual Technician remarking I have NO MCAFEE FILES INSTALLED. But the Ethernet port is still screwed up and won't let me connect on the Internet the way I used to before this dumb program was installed (and subsequently uninstalled).
If McAfee and Adobe, as their sales agent, accept no responsibility for what they have done to my computer and can't provide a fix, then they they will be companies I will avoid like the plague on any future computer and software purchases, and the same message will be passed on to my clients, friends and family.
I have seen the post suggesting re-installing McAfee to then "correctly" uninstall the program. McAfee suggesting this as a solution is like telling someone who has shot theirself in the foot with a McAfee gun that they have to shoot themselves in the other foot before the first foot can be repaired. Ain't gonna happen. McAfee is officially banned from any computer I touch in the future and I will no longer support any client that insists on using their so-called virus "protection". None of my clients do any more.
Fixes for damage done to products unrelated to the original software have to be self-contained fix solutions that restore the computer to its original state WITHOUT forcing a client to reinstall untrusted software. If you run over a pedestrian you can't expect him to lie down and let you do it again so that the injuries can be fixed. Give me a break. Any software company that continues to support this illogical logic will need to hire new programmers who truly understand what logic is. No wonder it broke!
With all due respect, Claudio, Adobe was the agent responsible for the installation of McAfee on my computer - I never went to the store to buy the McAfee product and I never visited their website to download it. As an agent, presumably Adobe also earn a commission for selling the software and, just like a car dealer that sells you a lemon, are responsible for their actions as well as the manufacturer. Saying Adobe is not responsible is like telling Troy that their defeat can't be blamed on the Trojan Horse. If the Trojan Horse had never been built, then Troy would not have been defeated.
The second reason I blame Adobe is because the box is pre-checked beside "Yes install McAfee.. etc." (see my first post). IF that box had been unchecked I and many others who have upgraded Adobe software would never have installed the McAfee mess. Adobe is counting on most customers, like myself, to click on the much more prominent red INSTALL button without reading everything on the page. If the box were always UNCHECKED, then Adobe would earn substantially less commisions because most people, myself included, would ignore the offering.
It's easy to say that Adobe is not responsible, but Adobe has been IRRESPONSIBLE in selling defective software and in sneaking it in with their updates in ways where most people won't notice it.
If Adobe were truly honorable, they would:
I don't understand why a company like Adobe with as good a reputation as they have for their own products would continue to associate themselves with these idiots.
I thought that you were asking for a solution to your problem, but now you are back at your initial complaint against Adobe. Unfortunately, we fellow users can do nothing to help you in this but symphatize.
You obviously have no idea what you're talking about, Claudio- the updater just did same thing to my girlfriend's computer! The update's are automatically set to include the MacAfee software- nobody checked off anything- Why is McAfee there? Not McAfee twisting Adobe's arm- THAT IS A DECISION MADE BY ADOBE TO PACK IT WITH INSTALLER. Are you thick or just an apologist or shill for Adobe? We are having issues with what is essentially malware being packed with a releiable piece of software-Help out or shut up.
Yes, you are right, I have no idea what I'm talking about. It's me who doesn't read the small print when installing software, and doesn't understand that we fellow users agree that the "Yes. Install..." box shown in the opening message should be unchecked by default, and that there is nothing we fellow users can do about it.
I didnt even give Adobe permission to update. I closed it when the window popped up and it still installed Mcafee! I immediately uninstalled Mcafee when it showed up. I did not have the same issue as you though. It did not mess up my wireless connection. I am still annoyed that it even happened.