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Encore missing in 5.5 master collection?

Nov 28, 2012 6:32 AM

Hello,

 

very strange, I can't find Encore on my PC... I thought I had installed all applications of CS 5.5 (win7), but Encore is missing.  When I "try to deinstall" the Suite the entry for installing Encore is missing, too:

 

2012-11-28_shot_004.jpg

 

Can anyone help?

 
Replies
  • Currently Being Moderated
    Nov 28, 2012 7:53 AM   in reply to cmeira

    Disc or download?

     

    I have CS5 from disc, and everything installed

     
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  • Currently Being Moderated
    Nov 28, 2012 9:36 AM   in reply to cmeira

    I don't recall this issue previously. Contact customer service; no charge for installation assistance.

     
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  • Currently Being Moderated
    Nov 28, 2012 2:43 PM   in reply to cmeira

    Did you look at the top of the page by scrolling up?

     
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  • Currently Being Moderated
    Nov 28, 2012 3:56 PM   in reply to cmeira

    It is possible to deselect it during installation. Try reinstalling, and when you get to the section for custom install, deselect all but Encore. That may work.

     
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  • Currently Being Moderated
    Nov 29, 2012 5:20 AM   in reply to cmeira

    That is progress. There are logs that provide info on the error. I would call Adobe.

     
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  • Currently Being Moderated
    Dec 23, 2012 2:17 PM   in reply to cmeira


    Enjoy CS6!

     
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