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WCTechWriter
WCTechWriter
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Can External Search Content be opened in a new tab and not in the Help tab of the browser?

Nov 29, 2012 7:59 AM

I am using RH10, Windows 7, and IE9 (default browser). My output is WebHelp. I would like to use this feature, but would like the external sites to display in a new tab in the browser. Is this possible? Currently, results for External Search Content are displayed in the same tab as my WebHelp.

Thanks,

Jenny

293 Views   5 Replies   Latest reply: Jeff_Coatsworth, Nov 29, 2012 9:10 AM
 
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  • RoboColum(n)
    5,004 posts
    Oct 8, 2004
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    1. RoboColum(n),
    Nov 29, 2012 8:33 AM   in reply to WCTechWriter
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    Unfortunately Jenny this is not possible and as a user I'm not sure whether I'd want it to. Having some search results behaving differently from others would confuse me. I can see why as an Author I'd want to though.

     
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  • Jeff_Coatsworth
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    2. Jeff_Coatsworth,
    Nov 29, 2012 8:51 AM   in reply to RoboColum(n)
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    what if you right-clicked & told it to open in new tab? I know it works for my locally-installed AIR Help, but I've never tried it with WebHelp

     
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  • RoboColum(n)
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    Oct 8, 2004
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    3. RoboColum(n),
    Nov 29, 2012 8:59 AM   in reply to Jeff_Coatsworth
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    Even if that were to work, it would be an end user action which is presumably not what is required here. It would also mean educating users to open some search results one way and others another. That is even if you could easily tell from the search results which referred to external content

     
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  • WCTechWriter
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    4. WCTechWriter,
    Nov 29, 2012 9:06 AM   in reply to RoboColum(n)
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    Thank you both for your responses. It does work by right-clicking and selecting open in a new tab. I could indicate in my external search result that it is a Web site, and would have to educate users. Thanks again.

     
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  • Jeff_Coatsworth
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    5. Jeff_Coatsworth,
    Nov 29, 2012 9:10 AM   in reply to WCTechWriter
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    I tell my users to do that when I've got a complicated branching browse sequence for them to step through and return back - works like a charm.

     
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