Skip navigation
Currently Being Moderated

Why can't I see my video but hear my audio?

Nov 29, 2012 3:56 PM

Working on a project for a client. Downloaded assets from ftp server onto my harddrive. I can see and hear all the clips when I click on them individually on my hard drive.

When I open the project file he sent also via ftp that includes those clips, that I "Link Media" to assets that I have on my hard drive all I see in the CS6 project are green clips.

Everything in the bins and on the timeline is green.  When I play the timeline or a clip in the bins I can hear the audio but I have no video just a green clip.

Does anyone have a solution to this?

 

Thanks

Mandla

 
Replies
  • Currently Being Moderated
    Nov 29, 2012 4:23 PM   in reply to Mandla Bolekaja

    You're definitaley missing a lot of important info in this post - including the source media codec, system configuration etc.

     

    Once you add this kind of info you're more likely to get useful help. 

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 29, 2012 4:49 PM   in reply to Mandla Bolekaja

    Report back with the codec details of your file, use the programs below... a screen

    shot works well to SHOW people what you are doing
    http://forums.adobe.com/thread/592070?tstart=30
    .
    For Mac http://mediainspector.massanti.com/

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 29, 2012 5:15 PM   in reply to Mandla Bolekaja

    You are showing a list of files, not the details of what is inside a file

     

    You use http://mediainspector.massanti.com/ to find those details... and then post a screen shot of those details

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 29, 2012 6:48 PM   in reply to Mandla Bolekaja

    Source Media: The files are .MOV files. H.264.

     

    I'm always suspect of such files.  MP4 is the normal container for H.264.

     

    If this is not the original media, see if you can get that instead.  If the media didn't come from a camera, see if you can get a proper MP4 export instead of QuickTime.

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 29, 2012 7:15 PM   in reply to Mandla Bolekaja
    What exactly should I request from the client?

     

    The original media.  Few cameras record H.264 to QuickTime, so it's a good possibility that the original has been converted.

     

    I can't say for sure this will solve anything, but I've seen enough issues with QuickTime for me to want to take that out of the equation first thing when someone has a problem with an MOV file.

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 29, 2012 7:22 PM   in reply to Mandla Bolekaja

    Well, your hardware is faaaaar from ideal for this type of media, and it's not likely to be a smooth editing experience.  But that's a separate issue from actually being able to see the media.

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 29, 2012 7:32 PM   in reply to Mandla Bolekaja

    Probably ProRes if you're on a Mac.

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points