My AVI Video clips are not showing thumbnails in the PSE 11 Orgazizer.
Here is what I have observed as I have been troubleshooting this:
The files are MJPEG.
When I double click on it in the organizer window, I get audio, but no video.
If I open the file for edit in Premier Elements, the video thumbnail shows up in project assests and the video correctly plays in the Premier Elements editor.
If I double click on the files in Windows Explorer they open up in Quicktime Version 7.
The thumbnails for the files show in up windows explorer when I browse to the folder they are in.
I selected a file in PSE, chose 'Export to New File" and the file that I created by doing that showed a generic Quicktime icon without the thumbnail in windows explorer. When I double click on that file it correctly plays in Quicktime.
Selecting "Update Thumbnail" has no effect.
Any one have any ideas what is going on with the organizer that might be causing this beavior or is this a know limitation of PSE Organizer. What is the point of having the organizer supporting video If I can't see the video without opening it in the Premier Elements Editor?
Message title was edited by: Brett N
You may have missed the comment that I tried that and it did not work. I am providing the "Systems Info" if that helps anyone.
Elements Organizer 126.96.36.199
Core Version: 11.0 (20120923.r.32287)
Language Version: 11.0 (20120923.r.32287)
Catalog Name: My Catalog
Catalog Location: C:\ProgramData\Adobe\Elements Organizer\Catalogs\My Catalog\
Catalog Size: 49.1MB
Catalog Cache Size: 578.7MB
Operating System Name: Vista
Operating System Version: 6.0 Service Pack 2
System Architecture: Intel CPU Family:6 Model:7 Stepping:7 with MMX, SSE Integer, SSE FP
Built-in Memory: 3.9GB
Free Memory: 905.8MB
Important Drivers / Plug-ins / Libraries:
Microsoft DirectX Version: 9.0
Apple QuickTime Version: 7.73
Adobe Reader Version: 10.1
Adobe Acrobat Version: Not installed
CD and DVD drives:
E: (HL-DT-ST DVDRAM BUS: 1 ID: 1 Firmware: GH24LS50)
In the menu /edit/preferences/files, you have a checkbox : Automatically generate thumbnails for video files.
You may also ask in the Premiere Elements Forums :
Thanks for that suggestion. I looked and the automatically generate thumbnails is already checked. In fact, my MPEG files are correctly displaying thumbnails. It is just the AVI files that are not.
I will also submit to the Premiere forum to get more adivce.
When someone gets the chance, can they at least confirm that I should be able to see thumbnails of AVI files? Are there certain types of AVI file that are not supproted? These clips are relatively old.
I guess I can accept that certain video formats are not supported. I just suspect that since I can see the tumbnails in the editor, there is a problem with the install or config of the elements organizer.
I installed PSE first than about a week later I installed PrE. I don't think this should have affected it, but who knows.
Like I said, they work fine in the editor, thumbnails and all, which is what makes this so frustrating. I can accept that the file type is not supported, but it obviously is in the editor so I think something is wrong with the organizer. I am trying to decide if I want to uninstall and try re-installing it. The only other thing of note is that I installed PSE first and then a week later installed PrE. Is it possible that I should have installed PrE first or is that irrelavant?
I've tested with an M-JPEG AVI files on my side and I get the thumbnails no problem.
Do you have other video editors installed or codec packs? It could be a new codec for M-JPEG was installed that is incompatible with Elements Organizer.
I do have Roxio Creator 2010 installed on the same computer. I checked those same files in that softare and they all showed up with the red circle with the line thorugh it. When I tried to open them I got a message satting that they could not b edited. This may be a clue to the problem however, I keep going back to the fact that the videos work fine in the PrE editor, including showing the thumbnails in the Project Assets. So I know the codec is on the machine. It is using the AVID codec per Gspot.
Hurray I fixed it. I updated my DivX codec then went back into my organizer and chose "Update Thumbnails" for all the clips that were not showing thumbnails. I now have thumbnails for all my clips and I am very happy.