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briantetrault
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Problems applying updates

Nov 30, 2012 11:48 AM

I'm still having this problem and the helpx link didn't do it--when trying to install the 6.0.2 update it still gives me the same error. This is not allowing me to update to camera raw 7.2 which is no good at all... any thoughts?

Branched from an earlier discussion.
 
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  • Currently Being Moderated
    Nov 30, 2012 9:34 AM   in reply to briantetrault

    The Extension Manager update should have no affect on installing the Camera RAW update unless they are both failing due to the same root cause.  Please try applying the updates directly from our product update page at http://www.adobe.com/downloads/updates/.  Also since this is an older thread you have responded to it should be noted that the Extension Manager 6.0.4 is the current update available.  Please try applying this update as opposed to the order 6.0.2 update.

     
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  • Currently Being Moderated
    Nov 30, 2012 11:50 AM   in reply to briantetrault

    I have branched this out to a new discussion.  Your next step would be to review the installation logs for the update to determine the cause of the failure.  You can find details on how to locate and interpret the log files at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html.

     

    I am curious have you modified your installation of Creative Suite 6 in anyway?  Have you perhaps removed the additional language files from your installation for example?

     
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  • Currently Being Moderated
    Dec 3, 2012 9:58 AM   in reply to briantetrault

    Braintetrault can you please try running the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ and run the Package for Support option.  This will upload your log files and give you a token number.  If you can then respond to this thread with your token number myself or another Adobe employee will be able to then view your log files.

     
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  • Currently Being Moderated
    Dec 3, 2012 12:12 PM   in reply to briantetrault

    I am seeing a quite a list of permissions being denied to write to User/<UserName>/Library/ folder.  Please see the following example:

     

    DW063: Command ARKDeleteDirectoryCommand failed.(Seq 1)

    [       1] Mon Dec  3 10:38:27 2012 ERROR

    DF037: Unable to delete directory "/Users/***/Library/Preferences/Adobe/After Effects"(Seq 2)

     

    This should give you a good example of what to look for in your log files.  You can find details on how to adjust the permissions at Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.

     
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