on October 20 I bought a new HP windows 8 computer from QVC. On November 6th I got the computer and tried to download the software that came with the computer. I got a pamphlet called SMART software suite for new pcs works with windows 8. after login to smartsoftwaresuite.com and puting in the username and password I then clicked on the title Adobe Photoshop Elements 11. it didn't work so I tried again and mis typed something resulting in an error message. I tried again the next day and it said you have reached the maximum number of attempts contact an admin I have gone to HELP, HELP for PS and have not had any success at all. first I was being ignored and then somebody came on and talked about everything but my problem HELP ME !!! my download code is APAJVWVWBSM my serial No. is < removed by forum host>. it tells you where to go to get help on the web which is adobe.com/support/photoshopelements Been there and done that with NO results
This is a user to user forum and the whole world can see your post. NEVER post a serial number in a place like this. I removed it for you. We are just other customers like you.
You didn't answer my question in your previous thread.
you are not just like me because all the stuff I had to go through to get the computer in the first place. then they keep talking about all the software you get worth $1,000.00+ and then when you go to load it the damn thing takes 3 hours to load and 1/2 waythrough something caused it to stop so I had to start all over from scratch. the next day I try it again and I get the message You have reached the maximum attempts forthis download contact an admin for further help H E L P PLEASE I've gone to your help websites and have had no luck what so ever I went to the Photoshop Elemnts 11 website and got the same results so don't tell me you re the same as me because you are a customer with all the hell I've gone through this thing should be running and I should be getting an answer that is right FIX IT
Did you try downloading the trial version from Adobe website? If yes, what is the error when you installed it?
Here is the link to download: http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements &loc=us
Downlaod it and install. If it's installed correctly, then put your serial number on the screen when you launch Editor.