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Windows 8 Encore CS4 Blu-ray BSOD

Dec 2, 2012 8:30 PM

Tags: #cs4 #bsod #blu-ray #encore

I'm getting a BSOD in Encore CS4 when I try to build a blu-ray project. I have an HP laptop with an LG USB blu-ray burner. When I click build, even to build just an image, and then change from "DVD" to "Blu-Ray", there is a hang then a BSOD. My crashdump indicates that pxhlpa64.sys is the culprit.

 

This seems to be relevant, BUT the solution is to upgrade CS6 to new patch:

http://forums.adobe.com/message/4672190

 

I'm up-to-date in CS4, so that doesn't help. However, it sounds related and I'm hoping that my copy of CS4 Production Premium is still supported.

 

My version of pxhlpa64.sys is 3.0.78.0. WU can't find any updates as far as I can tell. I have not installed any drivers for my LG BE12LU38 Super Multi Blue, but it seems to be recognized and there are no updates via WU.

 

Here is my crashdump analysis:

0: kd> !analyze -v

********************************************************************** *********

*                                                                              *

*                        Bugcheck Analysis                                    *

*                                                                              *

********************************************************************** *********

 

 

DPC_WATCHDOG_VIOLATION (133)

The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL

or above.

Arguments:

Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending

          component can usually be identified with a stack trace.

Arg2: 0000000000000281, The DPC time count (in ticks).

Arg3: 0000000000000280, The DPC time allotment (in ticks).

Arg4: 0000000000000000

 

 

Debugging Details:

------------------

 

 

 

 

DPC_TIMEOUT_TYPE:  SINGLE_DPC_TIMEOUT_EXCEEDED

 

 

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

 

 

BUGCHECK_STR:  0x133

 

 

PROCESS_NAME:  System

 

 

CURRENT_IRQL:  d

 

 

TAG_NOT_DEFINED_c000000f:  FFFFF80393BA8FB0

 

 

LAST_CONTROL_TRANSFER:  from fffff80393e48853 to fffff80393cee740

 

 

STACK_TEXT: 

fffff803`93ba2128 fffff803`93e48853 : 00000000`00000133 00000000`00000000 00000000`00000281 00000000`00000280 : nt!KeBugCheckEx

fffff803`93ba2130 fffff803`93d19e51 : 0000034b`321b0754 fffff803`93f6a180 fffff803`93ba2290 fffff780`00000320 : nt! ?? ::FNODOBFM::`string'+0x13c4c

fffff803`93ba21b0 fffff803`93c2ae94 : ffffffff`ffd1dc08 fffff803`93c54502 fffff880`012a0740 fffff880`0318e9c0 : nt!KeUpdateRunTime+0x51

fffff803`93ba21e0 fffff803`93ce7b2e : fffff803`93ba2290 00000000`279cdae1 fffff803`93c54580 fffff880`012a0740 : hal!HalpTimerClockInterrupt+0x50

fffff803`93ba2210 fffff803`93cde643 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiInterruptDispatchLBControl+0x1ce

fffff803`93ba23a0 fffff803`93d1b025 : 00000000`00000002 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxWaitForSpinLockAndAcquire+0x23

fffff803`93ba23d0 fffff880`01298644 : 00000000`00000000 00000000`00000000 fffff6fd`4008aa48 fffff6fb`7ea00450 : nt!KeAcquireSpinLockRaiseToDpc+0x35

fffff803`93ba2400 fffff880`01298c1d : fffffa80`0d3855c0 fffff803`93ba2559 00000000`00000006 00000000`00000005 : PxHlpa64+0x2644

fffff803`93ba2470 fffff803`93d26406 : 00000000`00000001 fffff880`06da1c00 fffffa80`10ca75b0 ffff0083`95c9c410 : PxHlpa64+0x2c1d

fffff803`93ba24f0 fffff880`00a76c92 : fffffa80`11549b18 fffffa80`0e1f9e00 fffffa80`0d4bfbf0 00000000`00000000 : nt!IopfCompleteRequest+0x446

fffff803`93ba25d0 fffff880`00a29f30 : 00000000`00000000 fffffa80`0d494400 00000000`00000000 fffffa80`0d494400 : iaStorV!ScsiPortCompleteSrb+0x31a

fffff803`93ba2690 fffff880`00a29762 : fffff803`93ba2870 00000000`00000000 00000000`00000000 fffff880`0476de14 : iaStorV!DeviceToHostCompleteRequest+0x530

fffff803`93ba27b0 fffff880`00a76959 : fffff803`93f6cf00 fffff803`93ba2ab0 fffffa80`0d488630 00000000`00019ba2 : iaStorV!AHCIFinishIntProcessing+0xea

fffff803`93ba2980 fffff803`93d15fd8 : 00000028`00000002 00000345`2a93dd9e fffffa80`0d66e010 fffff803`93ba2a00 : iaStorV!SpRequestCompleteDpc+0x45

fffff803`93ba29b0 fffff803`93d155d0 : fffff880`00a7685c 00001f80`00ff00ff 00000000`00000000 00000000`00000002 : nt!KiExecuteAllDpcs+0x198

fffff803`93ba2af0 fffff803`93d1a4ba : fffff803`93f6a180 fffff803`93f6a180 00000000`00183de0 fffff803`93fc4880 : nt!KiRetireDpcList+0xd0

fffff803`93ba2c60 00000000`00000000 : fffff803`93ba3000 fffff803`93b9d000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a

 

 

 

 

STACK_COMMAND:  kb

 

 

FOLLOWUP_IP:

PxHlpa64+2644

fffff880`01298644 48b90800000080f7ffff mov rcx,0FFFFF78000000008h

 

 

SYMBOL_STACK_INDEX:  7

 

 

SYMBOL_NAME:  PxHlpa64+2644

 

 

FOLLOWUP_NAME:  MachineOwner

 

 

MODULE_NAME: PxHlpa64

 

 

IMAGE_NAME:  PxHlpa64.sys

 

 

DEBUG_FLR_IMAGE_TIMESTAMP:  475dd06d

 

 

FAILURE_BUCKET_ID:  0x133_DPC_PxHlpa64+2644

 

 

BUCKET_ID:  0x133_DPC_PxHlpa64+2644

 

 

Followup: MachineOwner

---------

 
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