I checked the forum and could not come up with a solution to my issue. I have a Dell XPS. I loaded Elements 10 via the 2nd disk due to my Windows 7 operating system. When I attempt to open the application, nothing happens. Here are the steps I have taken based on the articles and forum feedback:
I do not get a error message. I have 3GB of physical memory left.
>3GB of physical memory left
I think you may be confused by terms, and I **KNOW** that I am confused by what you wrote
Memory is ram... so how much ram do you have installed, and which version of Windows 7 do you have?
What you wrote "sounds" like you are talking about hard drive space... how many hard drives (you should have 2 for video editing) and how much free space on each?
Glossary of Terms http://forums.adobe.com/message/2276441 to help w/communication
Thank you, John Smith, for clarifying the additional information needed.
I am using the Windows 7 Home Premium version on the 64-bit operating system.
I have 6 MB or RAM installed.
I have two hard drives: one has 223GB and the other 213GB free.
Additionally, I have a NVIDIA GeoForce GT 420M video card.
Hopefully this is helpful.
When you say you installed "via your second disk drive" you don't mean you installed any place other than your C drive, do you? The program will only work when installed on your C or main drive.
okay...we are getting somewhere. My challenge needs to be approached differently than your above direction based on this new information.
I have two Administrator accounts on my login screen. One shows "Administrator" the other shows my name (below my name shows "Administrator").
I have been logging in, as normal, under my name. When I do this, Elements does not work; however, when I log in under the "Adminstrator" Elements does work!!
I only have my Adminsitrator account, and have never had any issues with any of my Adobe programs - all work perfectly from that account.
I would create a new Administrator account (not just an account with administrative privileges), and test.