Adobe Community: InDesing cs5.5 hangs shortly after opening ever since updating to Mac osx Mountain Lion

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1. Larry G. Schneider,

Dec 3, 2012 5:02 PM in reply to samHue

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Did you clean install of Mountain Lion and then reload the Creative suite from the original disks? In place up grades are not well liked by Adobe Apps.

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2. samHue,

Dec 3, 2012 5:12 PM in reply to Larry G. Schneider

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Hi Larry, thanks for the quick responce.

Yes I un-instaled indesign, downloaded and used the adobe creative suite cleaner tool and re-instaled from original disks.

Thanks

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3. Larry G. Schneider,

Dec 3, 2012 5:16 PM in reply to samHue

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I really meant did you do a clean install of the OS by wiping the HD and not just doing an inplace update from 10.7 to 10.8.

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4. Peter Spier,

Dec 3, 2012 5:19 PM in reply to samHue

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I suspect this might be SING, but please see Adobe Forums: InDesign CS5.5 Not Responding for instructions on generating a hang report, then forcing a crash to find out (hopefully) where the problem is.

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5. samHue,

Dec 3, 2012 5:41 PM in reply to Peter Spier

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Hi Peter, please excuse my ignorance but how do I "run Activity Monitor"?

Thanks.

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6. Larry G. Schneider,

Dec 3, 2012 5:52 PM in reply to samHue

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HD>Applications>Utilities>Activity Monitor.app

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7. samHue,

Dec 3, 2012 5:55 PM in reply to Larry G. Schneider

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Oh sorry, I have just had the hard drive replaced with snow leopard installed, and upgraded to mountain before installing any other programs, does that count as a clean install or would I literally need to have no OS before installing mountain lion?

Thank

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8. samHue,

Dec 3, 2012 6:08 PM in reply to Peter Spier

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sample process http://pastebin.com/TYYhg4dQ

crash report http://pastebin.com/tyRfDXZx

Thanks again

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9. Larry G. Schneider,

Dec 3, 2012 8:21 PM in reply to samHue

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See here

http://helpx.adobe.com/indesign/kb/hang-freeze-open-create-file.html

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10. samHue,

Dec 4, 2012 1:49 PM in reply to Larry G. Schneider

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Thanks so much Larry,

The page you refered me to seems to have fixed the problem by moving the [Startup Disk]/Library/Applications Support/Adobe/SING/Mark II/Datastore to the desktop.

Thanks again

Sam

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InDesing cs5.5 hangs shortly after opening ever since updating to Mac osx Mountain Lion

Dec 3, 2012 3:37 PM

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