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Lockhart7
Lockhart7
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"Photoshop Elements 8 Has Unexpectedly Quit"

Dec 3, 2012 4:31 PM

Tags: #error #photoshop_elements #photoshop_elements_8 #unexpectedly_quit

I've recently come across this error message upon opening Photoshop: "Adobe has detected that the application adobe photoshop elements has unexpectedly quit".

 

I've had Photoshop Elements 8 for three years and this has only started happening this month.   I purchased an HP laptop with the program factory installed, which means I don't have the installation disc for re-installation.  I've browsed this forum for solutions to this problem and can't find anything that works.

 

Any suggestions on how to fix the error?   OR  at least on how to reinstall my Photoshop Elements 8.0?

 

Thanks in advance ~

1295 Views   17 Replies   Latest reply: ukgaurav, Jan 1, 2013 10:40 PM
 
Replies
  • andaleebfatima1
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    1. andaleebfatima1,
    Dec 3, 2012 11:01 PM   in reply to Lockhart7
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    Have you installed a third party driver recently?

     

    The issue happens when you launch Editor? right?

    What if you launch Editor directly from its exe with Admin rights?

    Also try launching Editor from within Organizer once. Does it launch?

     

    Thanks

    Andaleeb

     
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  • ukgaurav
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    2. ukgaurav,
    Dec 4, 2012 1:30 AM   in reply to andaleebfatima1
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    Hi,

     

    Please try couple of probable solutions as mentioned below:

     

    Solution 1:

    1. Close Elements.

    2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Editor.

    3. Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.

     

    Solution 2: In case any network printer is attached try to launch without network or printer uninstall or make different printer as default.

    Solution 3: Try launching with anti-virus off or removing PSE from conflicting list.

     

    Thanks,

    Garry

     
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  • Lockhart7
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    3. Lockhart7,
    Dec 4, 2012 6:03 AM   in reply to andaleebfatima1
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    Unless I've received driver updates on my last Windows Update, I have not installed any recent drivers, or any recent programs/exe's, nothing.

     

    Good thinking, I have already attempted to launch Editor within the Organizer (Organizer works fine btw, where Elements only is having the issue). When I do this, I'm momentarily brought to Editor with options for a new file, click OK, new file appears blank as normal,  then it freezes & the same error occurs.

     
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  • Lockhart7
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    4. Lockhart7,
    Dec 4, 2012 6:16 AM   in reply to ukgaurav
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    Hi ukgaurav,

     

    Thanks for reply, I've attempted Solution 1 & 2 before even posting this question & have had no improvement. I have reset the file settings more than once with no result, and I have never had a printer attached to this laptop (I've looked at the network devices just in case, nothing).

     

    As for Solution 3, I've had the same anti-virus for years and it's never blocked a program from running before. As I said, Adobe Photoshop Organizer works fine, where Elements Editor does not. Would my anti-virus really act up suddenly, restricting only Editor?  In any case, I am unable to locate in the settings how to "remove" Editor from any conflict list.

     
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  • ukgaurav
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    5. ukgaurav,
    Dec 8, 2012 1:34 AM   in reply to Lockhart7
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    Can you please try this:

     

    Navigate to location C:\Program Files (x86)\Adobe\Photoshop Elements 8.0\Locales\en_US\Plug-Ins\Import-Export

     

    Remove Twain plugin from here and copy it somewhere on your desktop or folder and then try launching Editor.

     
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  • AWard76
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    6. AWard76,
    Dec 8, 2012 5:11 AM   in reply to ukgaurav
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    I have been having the same problem as Lockhart7 for the past week and I just tried removing the Twain plug-in to no avail.... still crashes when trying to use Editor

     
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  • Lockhart7
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    7. Lockhart7,
    Dec 8, 2012 6:32 PM   in reply to ukgaurav
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    Have to agree wih AWard76,  just tried removing Twain plug-in & I'm still having the same problem.

     
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  • ukgaurav
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    8. ukgaurav,
    Dec 9, 2012 10:26 PM   in reply to Lockhart7
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    After removing the Twain plug-in try this

     

    1. Close Elements.

    2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Editor.

    3. Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.

     

    Also do let me know now what finally is not running for both of you. Is it Editor or Organizer or Both. I am assuming that it is Editor.

     

    Thanks,

    Garry

     
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  • AWard76
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    9. AWard76,
    Dec 10, 2012 4:20 AM   in reply to ukgaurav
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    Did that - still didn't work.  And yes, it is just the editor - Organizer works fine.

     
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  • Lockhart7
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    10. Lockhart7,
    Dec 10, 2012 3:19 PM   in reply to ukgaurav
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    ukgaurav, you've already suggested this in the 2nd answer to this post & I let you know this did not work, as I've tried it multiple times.  I've also stated multiple times that it's Editor with the issue, not Organizer.

     
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  • AWard76
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    11. AWard76,
    Dec 10, 2012 4:04 PM   in reply to Lockhart7
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    I contacted Adobe through the 'Chat' option today and entered my problem, only to have it basically say 'screw you' when I checked that I was using Elements 8.  It told me to check the forums for answers or to use the suggested links on the site - like I hadn't already tried that.  I guess unless you're willing to fork over the money to upgrade every year to upgrade to the newest version, they have no interest in supporting their product?!

     
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  • Lockhart7
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    12. Lockhart7,
    Dec 10, 2012 4:10 PM   in reply to AWard76
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    Thanks for the heads up AWard76,  the Adobe Chat help was my next stop lol.

    I'm still interested in help on how to uninstall/reinstall  the Photoshop 8, which was one of my initial questions starting this post.  As I stated earlier, it came with my HP laptop preinstalled, so I don't have the Adobe disc & I'm afraid if I uninstall, I won't have any way to reinstall.  Help on that please?!

     
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  • AWard76
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    13. AWard76,
    Dec 10, 2012 5:18 PM   in reply to Lockhart7
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    I do have my disk, and thought about doing a re-install, but when I went to delete it from my computer, the wording sounded as if I could only re-install on another computer and not on my current one.  So, if you find out differently, I'd love to know.  I use Elements every day for digital scrapbooking and the only way I've been able to continue at this point is to download the trial Elements 11.0 - which will run out in a couple weeks!

     
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  • andaleebfatima1
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    14. andaleebfatima1,
    Dec 10, 2012 9:43 PM   in reply to AWard76
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    Did a google search and found this result. <http://www.mydigitallife.info/adobe-photoshop-and-premiere-elements-8- direct-download-links/>

     

    Haven't tried myself but perhaps the trial for PSE8 is still available on some sites.

     

    Thanks

    Andaleeb

     
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  • ukgaurav
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    15. ukgaurav,
    Dec 12, 2012 8:38 PM   in reply to andaleebfatima1
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    Do you guys use any third party plugin with PSE Editor on your machines? In case yes then disabling it and trying to launch Editor might help.

     

    Also regarding disk if you have serial number with you then you can install as many times as you wish on the same machine. If you are uninstalling on one and/or installing on other machine then make sure you deactivate from the old one via (Help->Deactivate) and enter serial number in your new installation.

     

    You can even upgrade to PSE11 from PSE8 at a price which is lower then buying a new one.

     

    Will wait for your comments.

     

    Thanks,

    Garry

     
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  • Lockhart7
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    16. Lockhart7,
    Dec 23, 2012 12:40 PM   in reply to ukgaurav
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    Hi ukgaurav,

    No third party plugins here.

     

    None of this trouble-shooting has worked, so I finally contacted Adobe Customer service, who referred me back to my computer provider (which is HP). They explained factory-installed programs like this do not come with a serial number/liscence number, and no program discs are provided. I had them uninstall & reinstall Adobe Elements Editor for me with remote control access & the error message has stopped.

     

    AWard76, I would suggest you contact Adobe Customer Service by phone directly & ask if you're only able to reinstall on a different machine, because reinstall fixed everything for me perfectly.

     

    Thanks for suggestions everyone, much appreciated, problem solved, sort of, haha ~

     
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  • ukgaurav
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    17. ukgaurav,
    Jan 1, 2013 10:40 PM   in reply to Lockhart7
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    Thanks for the update.

     

    Glad you finaly got it rocking!!!

     
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