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Cannot import .MOV files into PE11

Dec 4, 2012 2:25 PM

I am using PE11 on a Windows 7 OS laptop.  When I attempt to import .MOV files taken with a Kodak Easyshare z980 digital camera, I get the following error screen "The importer reported a generic error."  According to iTunes, the .MOV files are stereo, 320x420, 753kbps, using H.264 video codec.  Please help.  I tried updating my codec, but it appears H.264 is an older standard and it is not easy to figure out exactly how to update that codec correctly, and safely.  Thanks

436 Views   5 Replies   Latest reply: Steve Grisetti, Dec 5, 2012 5:33 AM
 
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