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I get "ERRORS: Empty symbol. [pop]" when publish PlatypusGame.fla with Toolkit for CreateJS

Dec 4, 2012 9:35 PM

Tags: #createjs #toolkit_for_createjs

I am using downloaded from  I did not changed anything. Default settings. SWF file is publishing with no errors. Flash CS6 on Macbook OS X 10.7.4. No preview in Safari.


What may cause this error?


Upd: The same error when I publish it with Toolkit for CreateJS using Flash CS6 on PC Windows7. Here, despite on this error, I can see preview in Google Chrome.


Am I the only one who gets this error in Output panel?


Message was edited by: PushkinAl

  • kglad
    72,253 posts
    Jul 21, 2002
    Currently Being Moderated
    Dec 4, 2012 9:51 PM   in reply to PushkinAl

    i don't see any problem when publishing with cs6/win7.

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  • Currently Being Moderated
    Dec 4, 2012 10:16 PM   in reply to PushkinAl



    Could you please update your version of Toolkit for CreateJS and then try?


    1. In Flash Professional CS6, go to Help > Updates... This displays the Adobe Application Manager.
    2. Select the Toolkit for CreateJS update, and click the Update button.


    Please let me know if your issue persists despite updating the extension.



    Suhas Yogin

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  • Currently Being Moderated
    Dec 4, 2012 10:48 PM   in reply to PushkinAl



    Please select and install Flash Pro CS6 Update 2 (a new version of the Toolkit for CreateJS is bundled along with the update). Once the installer completes installing the update, it will proceed to install a fresh version of Toolkit for CreateJS.


    Could you please do tis and let me know if it fixed your issue?



    Suhas Yogin

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  • mattdwm
    218 posts
    Sep 6, 2010
    Currently Being Moderated
    Dec 31, 2012 9:42 PM   in reply to PushkinAl

    I also get this error with the example. Using Flash Pro

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  • Currently Being Moderated
    Jan 3, 2013 3:12 PM   in reply to PushkinAl

    This is a problem with exporting the audio file "pop" correct??


    The reason I downloaded the sample platypusgame file was to see how and if it would export the audio without errors. I have been having the same problems on a project I am working on.


    On the platypus file I am getting the output  error message below :



    Empty symbol. [pop]



    I also get this "Empty symbol" error on the other file I have been trying to publish with CreateJS - the audio does not export and play in the html.

    It does work fine when I publish it as a .swf.


    Note that on the platypus game file I changed the action script (and js) to "pop" in place of "idle" to get the audio to work in the swf file. (see below)



    Any solutions yet? I am using the latest version of Flash -  and downloaded the the CreateJS extension today.


    And I guess my big question is: DOES CreateJS ever work with exporting audio on a timeline?


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