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visualhorizons
visualhorizons
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Guides won't "drop"

Dec 5, 2012 12:07 PM

Tags: #guides

Using CS5 and a wacom tablet, when I pull a guide, it won't "drop. I can even switch to other programs, like Firefox, and I can see the dotted guide line following my cursor in the background.

 

Thanks for any help.

642 Views   13 Replies   Latest reply: tromboniator, Dec 7, 2012 2:32 PM
 
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  • [scott w]
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    1. [scott w],
    Dec 5, 2012 12:09 PM   in reply to visualhorizons
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    What Wacom driver?

     

    I've had to down-grade Wacom drivers due to click issues with the 6.3.4-3 driver version.

     
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  • visualhorizons
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    2. visualhorizons,
    Dec 5, 2012 12:23 PM   in reply to [scott w]
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    5.2.4-5

     
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  • [scott w]
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    3. [scott w],
    Dec 5, 2012 12:46 PM   in reply to visualhorizons
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    You might try upgrading your driver then. I wouldn't go all the way to the newest version, but at least to version 6.

     
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  • steve fairbairn
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    4. steve fairbairn,
    Dec 5, 2012 4:23 PM   in reply to visualhorizons
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    Er... You have got the rulers visible I suppose? :-)

     
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  • visualhorizons
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    5. visualhorizons,
    Dec 6, 2012 6:04 AM   in reply to steve fairbairn
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    I don't know how to draw a guide without rulers visible.

     

    I've discovered that this problem only exists in some of my files. Some consistantly work fine, but in others, the guides don't work right.

     

    Now that I'm looking into it, it seems the driver for my tablet doesn't go past 5.2.5-5a (I'm running a Sapphire CTE-630, which I uderstand is a Grapphire 3.) I guess I've been running the wrong driver. I'll update to the correct driver and see if that helps.

     
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  • visualhorizons
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    6. visualhorizons,
    Dec 6, 2012 6:10 AM   in reply to visualhorizons
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    Nope, updating the driver doesn't help.

     
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  • [scott w]
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    7. [scott w],
    Dec 6, 2012 7:03 AM   in reply to visualhorizons
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    I don't belive Wacom ever made anything titled "Sapphire". I could be wrong about that though. Graphire 3s are labeled as Graphires.

     

    The problem sounds like some operating system/mouse/input issue and not directly related to Illustrator, especially so if the issue persists when switching applications.

     
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  • visualhorizons
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    8. visualhorizons,
    Dec 6, 2012 7:14 AM   in reply to [scott w]
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    Bottom of tablet says:

    WACOM

    Model: CTE-630

    (Sapphire)

    CTE-630/B

    etc...

     

    Google it. It's real!

     

    Anyway, I'm curious about the guides working in certain files and not others. It's consistent which files work and which don't.

     
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  • steve fairbairn
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    9. steve fairbairn,
    Dec 6, 2012 8:46 AM   in reply to visualhorizons
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    I don't know how to draw a guide without rulers visible.

    Neither do I. That’s why I asked.

    But you never know with some people :-)

     
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  • Luke Jennings
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    10. Luke Jennings,
    Dec 7, 2012 4:26 AM   in reply to visualhorizons
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    Is the guide color set to white?

     
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  • tromboniator
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    11. tromboniator,
    Dec 7, 2012 4:58 AM   in reply to steve fairbairn
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    steve fairbairn wrote:
     
    I don't know how to draw a guide without rulers visible. 
    Neither do I.

    Huh? Draw any path, then CMD/CTRL-5. In fact, for what it's worth, try that and see if you have the same problem if the guide is generated that way. No idea why that would help, but it can't hurt.

     

    Seems to me I've experienced sticky guides now and then. I believe a re-launch cured it, but it's been a long time.

     
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  • visualhorizons
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    12. visualhorizons,
    Dec 7, 2012 1:11 PM   in reply to tromboniator
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    Neat! I did not know that. Well, I tried, and it works fine in the same files that are giving me trouble with ruler-based guides.

     
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  • tromboniator
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    13. tromboniator,
    Dec 7, 2012 2:32 PM   in reply to visualhorizons
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    Glad it helps.

     
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