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Audio problems when exporing from Premiere Pro CS6

Dec 6, 2012 1:03 AM

Tags: #audio #export #h.264 #blu-ray #cs6 #multiplex

I have a sequence in Premiere Pro CS6 which is I wish to export as a H.264 Blu-ray video file.  I have an issue with the audio.  Generally, I choose Dolby Digital as the Audio format and set the multiplexer settings to TS, leaving the bitrate and buffering details set to the default of zero.  The resultant video file (mt2 file extension) plays fine with Windows Media Player and that’s it.  No other software media player will play the file without omitting the sound.

 

If I import the newly created video file back into Premiere Pro CS6 as a new project/new sequence, and play the file back in Premiere Pro, all I get is a high pitched humming sound instead of any proper audio.

 

I compared against video files I’ve created with Premiere Pro CS5.5 and they playback correctly on everything I have.

 

Using one of the CS5.5 created files, importing into Premiere Pro/Encore CS6, and exporting back out creates the same problem.  This is the first time I’ve used the CS6 version so I don’t know what’s happening. Any thoughts would be appreciated.

 
Replies
  • Currently Being Moderated
    Dec 6, 2012 8:28 PM   in reply to SteveD333

    set the multiplexer settings to TS

     

    Don't do that, leave it at None.

     
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  • Currently Being Moderated
    Dec 7, 2012 10:15 AM   in reply to SteveD333

    I end up with a separate audio file.  That's not what I want.

     

    For Blu-ray, it is.

     

    If not for Blu-ray, then use the H.264 presets, not the H.264 Blu-ray presets.

     
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  • Currently Being Moderated
    Dec 7, 2012 10:47 AM   in reply to SteveD333

    Yes, same problem with me, worked fine in previous versions CS5 and CS5.5. For now i need to go back to those versions to work for Blu Ray Production again.

     
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  • Currently Being Moderated
    Dec 10, 2012 9:55 AM   in reply to SteveD333

    This is not a standard or advisable work flow guys.  If you want a single file, use the H.264 output, not the H.264 Blu-ray presets.

     

    And if you want to use the export for further editing, you shouldn't be using either option, but a better lossless option like the UT codec in an AVI/MOV file.

     
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  • Currently Being Moderated
    Dec 10, 2012 10:19 AM   in reply to Jim Simon

    The work flow is very different, depending on what material and what preferences are used. e.g. if we deliver to TV Stations for broadcast and online streaming TV we need to send them Blu Ray compatible TS Streams. For further editing the best way it to use HQ H264 encoding and uncompressed Audio, either Quicktime or MXF works fine.

     

    For now we need to export in intermedia file format and encode with Procoder, which works absolutely fine.

     
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  • Currently Being Moderated
    Dec 27, 2012 10:52 AM   in reply to pinklemos

    I am now experiencing the same issue.  However, I started with Adobe 6.0 and it this stuff was working.  I recently installed the 6.03 patch update - could that be the cause?

     

    Did anyone speak with Adobe support or report a defect?   

     

    So is the issue just playback within PP or is the encoding off somehow?  I too can play with WMP, but VLC has issues as does my Sony BD player in some cases.

     

    Layman's question: is the quality of using H.264/.mp4 for playback on a PC and PS3 the same, worse, or better than H.264 Blu-ray/.m2t?

     
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  • Currently Being Moderated
    Feb 8, 2013 3:32 PM   in reply to SteveD333

    I am having the same issue.  We need the TS for a custom STB playback.  When we encode is CS6 the audio is either choppy or non-existant.  But is fine if we encode in CS5.  Something has defintely changed.  This is a big issue for us.  We are looking for other encoding solutions now.

     
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  • Currently Being Moderated
    Feb 25, 2013 9:48 PM   in reply to SteveD333

    I just encountered a similar issue with a mp4 file when played back on a newer Sony BD player via a USB thumb drive.  Video looks great but no sound however when played on a PC with VLC or Windows Media Player everything works.  I have created other h.264 files with 5.5 that were used on this player and this is the first time we have had this problem.  Feeback from others that have looked at the issue is that they feel it is caused by a VBR AAC audio rather than using CBR as with bluray.  I checked some of the h.264 files created with 5.5 and in fact they were using CBR audio but that is not the case with 6 ( nor an option )?

     
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