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How to remove browser warning message in HTML 5 Cap 6 projects?

Dec 6, 2012 5:10 AM



Is there any way to remove the following pop-up message from published HTML 5 Captivate 6 projects?


Adobe Captivate

This browser does not support some of the content in the file you are trying to view. Use one of the following browsers:

  • Internet Explorer 9 or later
  • Safari 5.1 or later
  • Google Chrome 17 or later


Our Blackboard 9.1 tech analysts recommend that all students use Firefox, and I'd rather that they don't have to read the above warning message every time they open a module. (The module did work as expected, even in Firefox.)


Thank you,


  • Currently Being Moderated
    Dec 6, 2012 9:08 AM   in reply to JABuc1234



    Welcome to Adobe Forums.


    This message only appears if you are viewing HTML5 output (Published from Adobe Captivate 6) on a browser which is not capable of running it.


    As per my knowledge there is no way to remove it.




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    Dec 21, 2012 8:24 AM   in reply to JABuc1234

    We found a work around by editing the published html file in a text editor. Here's the script that needs to be removed in order to get rid of that pop up warning.


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    Jul 17, 2013 8:20 AM   in reply to VikramGaur

    I have a Captivate 7 project which I have converted for use on iPad using PhoneGap Build / Packager.


    After the launch image / splash screen, I get a white screen with a triangle play button and a dialog stating "Adobe Captivate - This browser does not support some of the content in the file you are trying to view.  Use one of the following browsers" followed by a list of IE, Safari, and Chrome versions.


    I can dismiss the dialog and hit the play button at which time everything works.  But this is pretty horrible for usability.


    Is the "browser" used by an app packaged using Packager not "supported"???  This is allegedly the supported direction for running Captivate-created stuff on an iPad or other mobile device.


    I found and deleted code similar to what is shown above from the index.html file but the warning remains.  There seems to be some JavaScript in the file named cp.js but I'm not clear what to do to get rid of that.  And hand-editing these files is ... let's call it less than an optimal solution.



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    Nov 28, 2013 4:27 AM   in reply to JABuc1234



         The warning can be suppressed by adding the following line in the AdobeCaptivate.ini file from the installation folder. The code should be added in the third line of the .ini file. It worked for me and many, so...... give a try....


         SuppressIncompatibleBrowserMessage = 1


         Thank you,


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