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Shows as installed, but it's not

Dec 6, 2012 11:18 AM

Tags: #error #creative_cloud #installation_error #reset_preferences

Muse and Lightroom show as installed. But they, in fact, are not.


This likely stems from the way I initially set things up. I was using my traditional licensed software but have now signed up with the cloud account. Muse and LR installed but everything had to be uninstalled due to constant crashing. So I took everything off, thought I scurbbed my machine clean of all things adobe.


Now on reinstall, these two programs show as being installed but they are not. Other programs are installing fine and working well.


Thanks for help in clearing this up.


By the way, I'm on a Mac OS. 10.7.5 on a mid 2010 MBP


Brent Bergherm

  • Currently Being Moderated
    Dec 6, 2012 9:25 PM   in reply to Kalihari

    Run the Creative Suite Cleaner Tool, try again. You may also need to reset the licensing system by deleting the SLstore and PCD folders (See here: Error "Licensing has stopped working" | Mac OS)



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