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Michalek1478
Michalek1478
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Internal software error cpp, line 214 - creating subtitles failed / please help

Dec 6, 2012 4:53 PM

Tags: #cpp #internal_software_error #line_214.

Hello,

 

it a pretty toutgh expierience trying to create my first dvd with Adobe,

I have to hand it over this Friday, in some 12 hours,

and there is another issue I have to cope with:

 

1. I have the project ready, I check for errors and there are no.

2. My project has 2 two timelines (movie and soundtrack) and subtitles in 7 languages. All already transcoded.

3. I press build DVD.ISO and here comes the wonderful Adobe greeting: Internal software error. File Spec: cpp, line 214. I clik ok and the other window appears happilly informing me that creating subtitles failed. And creating of thesee subtitles was the only reason I started using Adobe Premiere Pro and Encore

 

Could you please help me, I am going slightly crazy with it. How can I resolve this issue. I tried to look at the forum, but did not find the solution. Neither @ google.

 

Best regards,

Michal

528 Views   5 Replies   Latest reply: brunsona, Jan 24, 2013 11:51 AM
 
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  • Stan Jones
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    1. Stan Jones,
    Dec 6, 2012 6:40 PM   in reply to Michalek1478
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    2. My project has 2 two timelines (movie and soundtrack) and subtitles in 7 languages. All already transcoded.

    Why two timelines? The movie itself and the soundtrack would be on one timeline, as would all the subtitle options. Are you just saying that there are two movies, each with video and audio and 7 subtitle tracks?

     
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  • Stan Jones
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    2. Stan Jones,
    Dec 6, 2012 7:01 PM   in reply to Michalek1478
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    3. I press build DVD.ISO and here comes the wonderful Adobe greeting: Internal software error. File Spec: cpp, line 214. I clik ok and the other window appears happilly informing me that creating subtitles failed.

    Searches for this error are not promising. I see no solutions, and some things to try that got mixed results.

     

    Jeff Bellune on cow at that point suggesting trying the fix for font issues. (change font kerning and then undo.) save, reopen, and build.

     

    Are any of your subtitles very close together?

     
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  • Michalek1478
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    3. Michalek1478,
    Dec 6, 2012 8:35 PM   in reply to Stan Jones
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    Thanks a lot Stan !

     

    I did two timelines, since I wanted to give the possibility to listen to the music track, without watching the movie. No idea if this could be done in one timeline (I am just starting my Adobe adventure .

     

    Coming to the point, I fixed it. Here is how:

     

    1. While building DVD the message was: Internal software error. File Spec: cpp, line 214. and creating subtitles failed.

    2. I tried to make really big spaces between subtitles, as well as change the fonts, the kerings, etc. - to no avail.

    3. I deleted all the subtitle text (marking it with the mouse and pressing delete), but leaving all the subtitle tracks, since I did not want to link them all again to the subtitle menu buttons.

    4. For each subtitle track I imported the subtitle text once again.

     

    And it worked! So simple if one already knows how to do it.

     

    Thanks for help anyway, you and others at this forum helped me a lot during the whole project (missing Encore library, baddriver.txt to mention the most critical issues).

     

    Best regards,

    Michal

     
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  • Stan Jones
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    4. Stan Jones,
    Dec 6, 2012 8:43 PM   in reply to Michalek1478
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    Thanks for posting your solution!

     
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  • brunsona
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    5. brunsona,
    Jan 24, 2013 11:51 AM   in reply to Michalek1478
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    I had the same problem. Except my DVD was complete and building with no issue until I had to replace the video track with a new file. Then I started getting the line 214 error and no subtitles.

     

    I deleted the 1st subtitle track and replaced it. The next build was perfect and all subtitle tracks (15 languages, whew!) showed up again with no error.

     

    Thanks for the fix - hope this helps someone else who has to replace a video track in a finished DVD.

     

    -a-

     
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