Skip navigation
Eyedoc Ed
Eyedoc Ed Calculating status...
Currently Being Moderated

How do I fix an error in Bridge stating problem with Dynamic Link Media Service?

Dec 8, 2012 10:59 AM

I recently installed CS6.  I get the message "dynamiclinkmediaserver has encountered an error">    [..\\..\\Src\DirectoryRegistry.cpp-283]

 

I am using Win 7 Home 64 bit

 

I have gone to the Adopbe site and downloaded a
"patch" for the Dynamic Media Link Server and installed it.  This does not help.

 

Thanks for your assistance.

580 Views   11 Replies   Latest reply: Eyedoc Ed, Dec 10, 2012 6:13 AM
 
Replies
  • Sudarshan Thiagarajan
    3,738 posts
    Oct 15, 2010
    Currently Being Moderated
    1. Sudarshan Thiagarajan,
    Dec 9, 2012 5:23 AM   in reply to Eyedoc Ed
    Report

    Ed,

     

    Is this when you open 'Bridge' itself or 'Mini-Bridge' from Photoshop?

     

    Either way, can you right click the application .exe and 'Run as Administrator' to see if it helps?

     

    -ST

     
    |
    Mark as:
  • Eyedoc Ed
    Currently Being Moderated
    2. Eyedoc Ed,
    Dec 9, 2012 12:19 PM   in reply to Sudarshan Thiagarajan
    Report

    Thanks for trying but NO! It did not help.  Now I am getting the same exact message in Light Room 4.2 whenever video (standard Canon .MOV files) are present.  LR doesn't seem to have any idea how to handle the MOV files. This is very frustrating as one of the big reasons for the upgrade was to get the movie editing in LR 4.2

     

    A search of these forums shows this is a very common issue but I have not seen a solution yet.

     
    |
    Mark as:
  • Sudarshan Thiagarajan
    3,738 posts
    Oct 15, 2010
    Currently Being Moderated
    3. Sudarshan Thiagarajan,
    Dec 9, 2012 12:44 PM   in reply to Eyedoc Ed
    Report

    How big is the .mov file you're trying to import? Can you try importing a smaller/ different file?

     

    -ST

     
    |
    Mark as:
  • Eyedoc Ed
    Currently Being Moderated
    4. Eyedoc Ed,
    Dec 9, 2012 12:53 PM   in reply to Sudarshan Thiagarajan
    Report

    The file was imported via LR 3.6.  When I click on the MOV file it opens in Windows Media Player without issue.  When I open Bridge CS6 of LR 4.2 I get the error message I indicated at the top of the thread.

     
    |
    Mark as:
  • Sudarshan Thiagarajan
    3,738 posts
    Oct 15, 2010
    Currently Being Moderated
    5. Sudarshan Thiagarajan,
    Dec 9, 2012 1:06 PM   in reply to Eyedoc Ed
    Report

    Did you update your video card driver recently after which this issue started occuring?

     

    Also, do you have a firewall or a network proxy program that controls ports in your OS?

     

    There have been some known issues with these two reasons earlier.

     
    |
    Mark as:
  • Eyedoc Ed
    Currently Being Moderated
    6. Eyedoc Ed,
    Dec 9, 2012 1:19 PM   in reply to Sudarshan Thiagarajan
    Report

    Answer to first question is NO.

     

    I just went to my Win 7 Firewall and allowed LR4.2 and Bridge as acceptable programs and still no luck.  Problem still exists.

     
    |
    Mark as:
  • Eyedoc Ed
    Currently Being Moderated
    7. Eyedoc Ed,
    Dec 9, 2012 1:31 PM   in reply to Eyedoc Ed
    Report

    I have also just uninstalled and reinstalled the software and updates to no avail!!!

     
    |
    Mark as:
  • Eyedoc Ed
    Currently Being Moderated
    8. Eyedoc Ed,
    Dec 9, 2012 2:02 PM   in reply to Eyedoc Ed
    Report

    I have renamed a previously imported video LR 3.6 and tried to import it with the new name and it would not go.  A dialogue came up stating there was a problem with the video.  I also updated Quicktime also no luck.  I am getting more frustrated by the minute.

     

    I read on another thread that the Dynamic Link Manager needs a file someplace? I can't find it on my computer.  For the record my C drive has all the OS and software.  My D drive has image files and my E drive has non image data like documents.  In the Windows Library I have Documents linked to the E drive.

     

    Does this make a difference?

     
    |
    Mark as:
  • Eyedoc Ed
    Currently Being Moderated
    9. Eyedoc Ed,
    Dec 9, 2012 5:13 PM   in reply to Eyedoc Ed
    Report

    One more update:  I found the dynamic link files. They are in C:/users/my name/roaming/adobe

     

    Is there a way for me to tell the software this is where the files are?

     
    |
    Mark as:
  • Sudarshan Thiagarajan
    3,738 posts
    Oct 15, 2010
    Currently Being Moderated
    10. Sudarshan Thiagarajan,
    Dec 10, 2012 5:07 AM   in reply to Eyedoc Ed
    Report

    That wont help. The application does know where the file is located, but is encountering trouble while accessing it.

     

    Two things I can suggest at the moment:

     

    • Clear Bridge Preferences (unsure if this will help but no harm trying it) - Hold down Ctrl + Alt while starting Bridge, dont leave it till you see a pop-up dialog box. Choose to 'Reset' preferences and start up Bridge to see if it works fine
    • Try using CS Cleaner tool to clean all traces of previous installations of Creative Suite apps and re-install afresh - http://www.adobe.com/support/contact/cscleanertool.html

     

    Like I said, this is only experimental. Let us know if they help. If not, I'll see if I can escalate this issue to someone at the Engineering team within Adobe. (I'm a normal user, just like you!)

     

    -ST

     
    |
    Mark as:
  • Eyedoc Ed
    Currently Being Moderated
    11. Eyedoc Ed,
    Dec 10, 2012 6:13 AM   in reply to Sudarshan Thiagarajan
    Report

    Thanks again. I am at work today so will try this tonight.

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points