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TWTHEREDDRAGON123
Currently Being Moderated

Photoshop Elements 9 Stopped Working - tried fresh install

Dec 8, 2012 3:59 PM

Problem signature:

  Problem Event Name:          APPCRASH

  Application Name:          PhotoshopElementsEditor.exe

  Application Version:          9.0.0.0

  Application Timestamp:          4ca3884b

  Fault Module Name:          ScCore.dll

  Fault Module Version:          4.1.23.7573

  Fault Module Timestamp:          4b915b01

  Exception Code:          c0000005

  Exception Offset:          0002287c

  OS Version:          6.1.7601.2.1.0.768.3

  Locale ID:          1033

  Additional Information 1:          0a9e

  Additional Information 2:          0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:          0a9e

  Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

 

Everytime I go to edit a file now, it stops working and gives this info.

 

I have tried uninstalling & reinstalling. Don't know what else to do. Been using it for months with no issues. I would try System Restore, but I don't have a good restore point saved.

 
Replies
  • Currently Being Moderated
    Dec 8, 2012 9:59 PM   in reply to TWTHEREDDRAGON123

    Try resetting preferences

     

    1. Close Elements.

    2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Editor.

    3. Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.

     
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